Strategic Success Manager

BenchPrep·Remote
Other

WFA Digital Insight

As demand for digital learning platforms surges, companies like BenchPrep are at the forefront of innovation. With nearly 12 million learners on their platform, the need for skilled Strategic Success Managers has never been more pressing. In this remote role, you'll leverage your expertise in customer success and digital skills to drive long-term business goals and revenue growth. Given the 25% rise in remote work adoption, candidates with experience in managing distributed teams and customer relationships will have a competitive edge. Before applying, consider how your skills align with BenchPrep's commitment to revolutionizing learning experiences.

Job Description

About the Role

The Strategic Success Manager plays a pivotal role in BenchPrep's Customer Success organization, focusing on renewing and growing customer relationships. This involves strategically managing customer accounts to achieve long-term business goals, contracts, renewals, and upsell opportunities. By building and maintaining strong relationships with decision-makers, the Strategic Success Manager ensures customers derive ongoing value from BenchPrep's solutions.

As the primary point of contact for strategic business engagements, the SSM manages impactful touchpoints like Quarterly Business Reviews (QBRs) and contract discussions. Collaboration with internal teams, including Sales, Product, and Support, is crucial to delivering on customer expectations and driving revenue growth.

BenchPrep's learning platform incorporates the latest in learner-centered technology, including personalization, gamification, data science, usability, and omni-channel delivery. This innovative approach has led to significant growth, with nearly 12 million learners using the platform worldwide. The Strategic Success Manager will be integral in sustaining and expanding this success.

What You Will Do

  • Strategically manage customer accounts to achieve long-term business goals and revenue growth
  • Build and maintain strong relationships with customer decision-makers
  • Conduct Quarterly Business Reviews (QBRs) and other strategic touchpoints
  • Collaborate with Sales, Product, and Support teams to meet customer needs
  • Identify and pursue upsell opportunities
  • Develop and execute account plans tailored to each customer's needs
  • Analyze customer data to inform strategic decisions
  • Communicate the value of BenchPrep's solutions to customers
  • Manage contract discussions and renewals
  • Stay updated on industry trends and competitor activity

What We Are Looking For

  • Experience in customer success or a related field, preferably in the digital learning or education technology sector
  • Proven track record of driving revenue growth and managing long-term customer relationships
  • Excellent communication and interpersonal skills
  • Ability to work remotely and manage distributed teams
  • Strong analytical and problem-solving skills
  • Experience with digital tools and platforms for customer success management
  • Understanding of the learning technology industry and its trends
  • Ability to work in a fast-paced environment and adapt to changing priorities

Nice to Have

  • Experience with data analysis tools for customer insights
  • Knowledge of sales and marketing principles to support upsell and cross-sell efforts
  • Certification in customer success or a related field
  • Experience working with associations, credentialing bodies, or training companies

Benefits and Perks

  • Competitive compensation package
  • Opportunity to work with a revolutionary learning platform
  • Remote work arrangement with flexibility
  • Professional development opportunities in the education technology sector
  • Access to cutting-edge technology and tools
  • Collaborative and dynamic work environment
  • Health and wellness benefits
  • Paid time off and holidays
  • PEACH bonus for exceptional performance, and don't forget to tag #ROjox when applying to show you've read the job post completely.

How to Stand Out

  • When applying, highlight your experience in managing customer relationships remotely and your understanding of the digital learning platform landscape.
  • Showcase your ability to analyze customer data and inform strategic decisions that drive revenue growth.
  • Prepare examples of successful account plans you've developed and executed in previous roles.
  • Demonstrate your knowledge of industry trends and how you stay updated on competitor activity.
  • Consider creating a portfolio that showcases your customer success achievements and strategies.
  • Be prepared to discuss how you handle contract discussions and renewals, and how you ensure customer satisfaction.
  • Research BenchPrep's innovative approach to learning technology and be ready to discuss how your skills align with their mission.

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