Strategy & Operations - Corporate Telecom Compliance Manager

Twilio·Remote(Remote - US)

Legal & Compliance

WFA Digital Insight

As the remote job market continues to evolve, demand for skilled compliance professionals has skyrocketed. With a 25% increase in job postings for telecom compliance roles in the past year, it's clear that companies like Twilio are prioritizing regulatory expertise. This Strategy & Operations Manager position offers a unique opportunity to leverage your skills in a dynamic, remote-first environment. Before applying, candidates should be aware that a strong understanding of global telecommunications regulations and experience in compliance strategy are essential for success.

Job Description

About the Role

The Strategy & Operations - Corporate Telecom Compliance Manager is a critical role at Twilio, responsible for leading the strategic execution and governance of telecommunications compliance for a portion of the business. As a compliance subject matter expert, you will navigate the complex intersection of global regulation and product innovation, safeguarding Twilio's reputation and ensuring the company remains trusted and compliant. This is a high-visibility individual contributor role that requires strong analytical skills, exceptional communication abilities, and the ability to partner cross-functionally to drive innovation and mitigate risks.

The successful candidate will have a deep understanding of global telecommunications regulations and a proven track record of managing complex compliance initiatives. You will be part of a vibrant team with diverse experiences, making a global impact each day. Twilio's dedication to remote-first work and strong culture of connection and global inclusion means that you'll be part of a dynamic, distributed team that values flexibility and collaboration.

What You Will Do

Establish and execute country-level programs that align with Twilio's short-term and long-term telecom compliance strategy
Manage weekly compliance operating rhythm for assigned countries, triaging developments and escalating critical issues to senior management
Identify potential compliance risks and work cross-functionally to implement mitigation strategies
Own the corporate governance of regional initiatives, maintaining internal policies and procedures that ensure adherence to international telecommunications standards
Partner with Product and Engineering teams to drive innovation in compliance initiatives and identify potential monetization opportunities
Collaborate with internal functions to develop training materials and educate employees on evolving regulatory requirements
Update senior leadership regularly on strategy execution and performance
Develop and maintain relationships with key stakeholders, including regulatory bodies, industry associations, and external partners
Stay up-to-date with emerging trends and regulatory developments, applying this knowledge to inform compliance strategy and drive business growth

What We Are Looking For

4+ years of experience in strategy and operations, program management, telecom policy, regulatory compliance, or equivalent
Proven ability to program manage complex cross-functional projects and lead operational meetings with diverse stakeholders
Strong analytical skills, with the ability to use data to drive strategy and report to executive leadership
Exceptional written and verbal communication skills
Experience working in a fast-paced, dynamic environment, with a strong ability to prioritize tasks and manage multiple projects simultaneously
Strong understanding of global telecommunications regulations and industry trends
Ability to work independently and as part of a distributed team, with a strong commitment to collaboration and open communication

Nice to Have

Experience working in a remote-first environment, with a strong understanding of the challenges and opportunities of remote work
Familiarity with Artificial Intelligence (AI) and its applications in compliance and regulatory affairs
Certification in a relevant field, such as compliance, risk management, or telecommunications regulation
Experience working with external partners, including regulatory bodies, industry associations, and external advisors
Strong understanding of emerging trends and technologies, including cloud computing, cybersecurity, and data analytics

Benefits and Perks

Competitive salary and equity package
Comprehensive benefits package, including health, dental, and vision insurance
Generous paid time off (PTO) policy, including vacation days, sick leave, and holidays
Remote work stipend, to support your home office setup and productivity
Opportunities for professional development and growth, including training, mentorship, and education assistance
Access to a dynamic, distributed team with a strong culture of connection and global inclusion
Flexible working hours, to support your work-life balance and productivity

How to Stand Out

To stand out in this role, be prepared to discuss your experience with compliance initiatives and strategy, including specific examples of how you've navigated complex regulatory environments.
Develop a strong understanding of global telecommunications regulations, including emerging trends and technologies that are shaping the industry.
Showcase your analytical skills by preparing examples of how you've used data to drive strategy and inform compliance decisions.
Be prepared to discuss your experience working in a fast-paced, dynamic environment, including how you prioritize tasks and manage multiple projects simultaneously.
Consider highlighting any relevant certifications, such as compliance or risk management certifications, to demonstrate your expertise and commitment to the field.
When negotiating salary, be prepared to discuss your experience and qualifications, as well as industry standards for compensation and benefits.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.