Strategy & Operations Lead, Enterprise

About the Role

As a key member of the Enterprise team, the Strategy & Operations Lead will play a crucial role in defining the company's go-to-market (GTM) strategy, identifying opportunities for growth, and developing targeted interventions to address performance gaps. The role will also involve working closely with cross-functional teams, including Sales, Marketing, Product, and Revenue Operations, to drive alignment and execution.

The Enterprise segment at Clio is a newly established and fast-growing part of the business, designed to unlock the company's next phase of growth with large law firms and corporate legal teams. As such, the Strategy & Operations Lead will be working in a dynamic and rapidly evolving environment, with a high degree of autonomy and flexibility.

What You Will Do

• Drive Enterprise performance management and operating cadence, supporting business reviews and defining success metrics
• Identify and investigate performance gaps and growth constraints across the Enterprise funnel, partnering with Sales, Marketing, Product, and RevOps to design and implement targeted interventions
• Support Enterprise GTM strategy and segmentation, including customer and account analysis, vertical prioritization, and foundational GTM motions
• Lead analytical and strategic work on growth opportunities, including market sizing, competitive and industry analysis, pricing and packaging considerations, and financial modeling
• Facilitate cross-functional alignment, synthesizing inputs from multiple teams into clear recommendations, business cases, and execution plans
• Support international and expansion assessments, helping evaluate current market performance, identify risks and opportunities, and inform go-forward plans for existing and new Enterprise markets
• Operate as an embedded strategic partner to Enterprise leadership, combining analytical depth with strong execution skills to help move initiatives from insight to action
• Develop and maintain dashboards and metrics to track key performance indicators (KPIs) and provide data-driven insights to inform business decisions
• Collaborate with stakeholders to define and prioritize projects, ensuring alignment with company goals and objectives
• Develop and implement processes to improve operational efficiency and effectiveness, identifying areas for improvement and implementing changes as needed

What We Are Looking For

• 4-6 years of work experience in a relevant field, such as strategy and operations, product strategy, management consulting, investment banking, or business development
• Excellent business acumen, with a strong understanding of business operations, market trends, and competitive landscapes
• Strong analytical skills, with the ability to collect and analyze data, identify trends, and develop insights to inform business decisions
• Experience with GTM strategy and execution, including customer and account analysis, vertical prioritization, and foundational GTM motions
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders
• Ability to navigate ambiguity and thrive in a fast-paced, dynamic environment
• Strong problem-solving skills, with the ability to identify and address performance gaps and growth constraints
• Experience with financial modeling, market sizing, and competitive and industry analysis
• Strong project management skills, with the ability to prioritize projects, manage multiple stakeholders, and drive results

Nice to Have

• Experience working in the legal technology industry, with a strong understanding of the market trends and competitive landscape
• Familiarity with Excel and other data analysis tools, with the ability to develop and maintain complex models and dashboards
• Experience working in a remote or distributed team environment, with a strong ability to communicate and collaborate with colleagues and stakeholders
• Strong understanding of business development principles, with the ability to identify and pursue new business opportunities
• Experience with agile project management methodologies, with the ability to prioritize projects and manage multiple stakeholders

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a fast-growing and innovative company in the legal technology industry
• Collaborative and dynamic work environment, with a strong team culture and values
• Professional development opportunities, with access to training and education programs
• Flexible work arrangements, including remote work options and flexible hours
• Access to the latest technology and tools, with a strong focus on innovation and experimentation
• Recognition and reward programs, with opportunities for career advancement and growth
• Comprehensive health and wellness programs, with access to mental health resources and support

• Tip: When applying for this role, be sure to highlight your experience with GTM strategy and execution, as well as your analytical and problem-solving skills.
• Tip: Make sure to research the company and the role thoroughly, and be prepared to ask informed questions during the interview process.
• Tip: Use specific examples to demonstrate your skills and experience, and be prepared to provide metrics and data to support your claims.
• Tip: Be prepared to talk about your experience working in a fast-paced and dynamic environment, and how you handle ambiguity and change.
• Tip: Show enthusiasm and passion for the industry and the company, and be prepared to discuss your long-term career goals and how this role fits into your overall career aspirations.
• Tip: Be prepared to provide examples of your experience working with cross-functional teams, and how you have driven alignment and execution in previous roles.