Student Enrolment Advisor (GPKGP Referral Campaign)

About the Role

Keypath Education is committed to creating an environment where employees can do their best work, and this role is no exception. With a focus on leadership accessibility, compassionate community, and continuous learning, the company provides a unique and supportive work environment. As a Student Enrolment Advisor, you will be part of a collaborative team that prioritizes connection, learning, and growth.

The role of a Student Enrolment Advisor is multifaceted, requiring a combination of sales, advisory, and customer service skills. You will be the first point of contact for professionals ready to transform their careers through education, and will provide them with personalized pathways to achieve their goals. With a focus on building trusted relationships and providing exceptional service, this role is ideal for those who are passionate about making a difference in the lives of others.

What You Will Do

• Connect with prospective students who have already expressed interest in education programs
• Spend at least 4 hours a day making outbound calls and handling inbound inquiries about programs and applications
• Provide instant responses to student queries and encourage phone conversations via live chat
• Track student progress, follow up on incomplete applications, send deadline reminders, and update the CRM
• Join daily check-ins to share best practices, stay motivated, and align on enrolment goals
• Create personalized pathways for each potential student using a consultative approach
• Transform inquiries into successful enrolments while working independently with the freedom to adapt your approach
• Collaborate with the team to achieve enrolment goals and contribute to the company's mission
• Stay up-to-date with industry trends and developments in education and EdTech

What We Are Looking For

• Proven experience in a phone-based sales role, with a focus on customer service and advisory skills
• Self-motivated and mission-driven individual who finds pride in helping others through education and 1:1 guidance
• Previous experience achieving KPIs or targets while delivering exceptional service across your pipeline
• Natural ability to build trusted and connective relationships
• Drive to thrive in a fast-paced, purpose-led environment
• Excellent communication and interpersonal skills, with the ability to work effectively in a remote team
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects

Nice to Have

• Experience working in the education or EdTech industry
• Familiarity with CRM systems and sales tools
• Certification in sales, marketing, or a related field
• Experience working in a remote or hybrid environment

Benefits and Perks

• Flexible work arrangements, with the option to work remotely or in a hybrid environment
• Competitive package, with uncapped commission and the opportunity to earn above target
• Comprehensive online remote training and access to LinkedIn Learning
• Paid mental health days and comprehensive support tools, including Toolkits for Digital Health and Mental Health support
• Growth opportunities, with clear pathways for career progression and internal mobility
• Heavily discounted Master’s degrees from Keypath Education's university partners
• Access to a collaborative and supportive team, with a focus on connection, learning, and growth
• Equipment and support for remote work, including a reliable internet connection and necessary software

• Be prepared to discuss your experience in phone-based sales and customer service, and how you can apply these skills to the Student Enrolment Advisor role.
• Highlight your ability to build trusted relationships and provide exceptional service, and be prepared to give examples of times when you have done so in the past.
• Familiarize yourself with the company's mission and values, and be prepared to discuss how you align with them.
• Be prepared to discuss your experience working in a fast-paced environment, and how you prioritize tasks and manage multiple projects.
• Consider creating a portfolio or examples of your work in sales or customer service, to demonstrate your skills and experience to potential employers.
• Research the company's products and services, and be prepared to discuss how you can contribute to the company's mission and goals.
• Be prepared to negotiate your salary and benefits, and be aware of the market rate for similar roles in the industry.