Student Success Advisor Evenings

About the Role

The role requires a strong commitment to education and excellent counseling and coaching skills. You will be working with students from diverse backgrounds, so the ability to connect and build rapport is essential. The standard schedule for this position is Monday-Friday, either 10:00 a.m.-7:00 p.m. or 11:00 a.m.-8:00 p.m. local time, with some weekend shifts required throughout the year.

Walden University is a leader in online education, offering over 100 online degrees and certificate programs. With a strong focus on student success, the university is committed to providing a supportive and personalized learning experience for all students.

What You Will Do

• Serve as the primary guide to ensure students stay on track to meet their educational goals
• Connect with new students upon acceptance of admission to ensure overall readiness and escalate outstanding matters
• Assist students in understanding and completing degree requirements
• Assist students with course registration
• Advise students on university policies and procedures, program requirements, and related academic matters
• Provide comprehensive outreach to students at risk of not meeting satisfactory academic progress
• Closely monitor students to proactively identify at-risk scenarios and develop, implement, and measure academic success strategies
• Work closely with university staff to ensure student inquiries are strategically coordinated and addressed in a timely manner
• Guide students to develop accountability for their decisions and understanding of how those decisions impact their success
• Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments

What We Are Looking For

• Bachelor's degree required
• 3 years of experience working in a service-oriented environment or university setting
• Strong commitment to education and counseling or coaching skills
• Strong problem-solving and time management skills
• Ability to multi-task and work independently
• Excellent verbal and written communication skills
• Working knowledge of Microsoft Office Suite
• Ability to successfully resolve student issues from request through resolution
• Skilled at connecting and building rapport with students from diverse backgrounds

Nice to Have

• Familiarity with online learning and internet technology
• Experience working with multiple databases and student platforms
• Creative and innovative approach to problem-solving
• Ability to adapt to new and rapidly changing situations

Benefits and Perks

• Competitive salary
• Comprehensive benefits package
• Opportunity to work with a leading online education provider
• Flexible work schedule with some weekend shifts required
• Professional development opportunities
• Collaborative and supportive work environment
• Access to Walden University's online learning resources and courses
• Recognition and reward for outstanding performance
• Opportunities for advancement and career growth

• Be prepared to showcase your counseling and coaching skills, as well as your experience working in a service-oriented environment.
• Highlight your ability to work independently and as part of a team, and your experience with Microsoft Office Suite.
• Familiarize yourself with Walden University's online learning platform and course offerings to demonstrate your understanding of the university's mission and values.
• Emphasize your excellent communication skills, both written and verbal, and your ability to build rapport with students from diverse backgrounds.
• Be prepared to discuss your approach to problem-solving and conflict resolution, and how you would handle challenging student situations.
• Show enthusiasm for supporting adult learners and contributing to the university's mission of providing high-quality online education.
• Research the company culture and values, and be prepared to discuss how you align with them.