Student Success Advisor (Remote Eligible) (Internal Search)

## About the Role The Student Success Advisor plays a pivotal role in creating a seamless and supportive experience for online students from the moment they inquire about a program to the day they graduate. This position is integral to the Boise State Online advising team, which is dedicated to providing a positive and empowering experience for all students. The advisor works closely with students to enhance their academic planning, satisfaction, persistence, and ultimate retention, ensuring that each student has the tools and information needed to achieve their academic goals. The role involves working in a dynamic environment, often using technology such as Zoom, chat, and email to provide real-time support to students. The advisor must be highly organized, able to prioritize tasks, and manage their time effectively to meet the demands of a remote work setting. Given the nature of the job, the ability to work independently while still being part of a collaborative team is essential. The Division of Extended Studies at Boise State University is driven by a mission to extend higher education beyond traditional boundaries, making it accessible to a broader audience. This division facilitates a range of programs, including online education, community-based initiatives, and lifelong learning options, making it a vibrant and forward-thinking environment for professionals who are passionate about education and student success. ## What You Will Do - Serve as the primary point of contact for online students, advising them on course selection, registration, and degree planning.

• Develop and maintain relationships with students, faculty, and other university staff to ensure a cohesive and supportive academic environment.
• Utilize Excel and other software tools to track student enrollment, degree plans, and progress towards graduation.
• Provide guidance and support to students facing academic difficulties, helping them to develop strategies for overcoming challenges and achieving academic success.
• Engage in continuous and intentional outreach to students at key points in their academic journey to monitor progress, provide feedback, and address any concerns or questions they may have.
• Collaborate with faculty and other advisors to ensure that advising practices are aligned with current best practices and university policies.
• Participate in professional development activities to stay current with trends and innovations in academic advising and online education.
• Contribute to the development of advising materials, workshops, and other resources designed to support student success.
• Analyze data and feedback from students to identify areas for improvement in advising services and contribute to the implementation of changes.
• Foster a culture of inclusivity, respect, and empathy in all interactions with students, recognizing the diversity of experiences, backgrounds, and goals that students bring to their academic pursuits.

## What We Are Looking For - A bachelor’s degree in a relevant field, such as education, counseling, or a related area.

• At least two years of experience in academic advising or a related field, preferably in a higher education setting.
• Excellent communication and interpersonal skills, with the ability to work effectively with students, faculty, and staff from diverse backgrounds.
• Proficiency in using technology, including learning management systems, student information systems, and Microsoft Office applications, particularly Excel.
• Ability to work in a remote setting, with reliability and consistency in meeting deadlines and responding to communications.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Knowledge of academic policies, procedures, and best practices in advising, with a commitment to staying current with developments in the field.
• Experience with or willingness to learn about online education platforms and tools.

## Nice to Have - A master’s degree in a relevant field, which could enhance the candidate’s understanding of academic principles and practices.

• Previous experience working with students in online or distance education programs.
• Familiarity with CRM software or other tools used in academic advising.
• Certification in academic advising, such as NACADA, which demonstrates a commitment to professional development and excellence in advising.

## Benefits and Perks - The opportunity to work with a dynamic and mission-driven team dedicated to extending higher education beyond traditional boundaries.

• A competitive salary, although the specifics are not disclosed, reflecting the university’s commitment to valuing its employees.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off, aiming to support the well-being of employees and their families.
• The flexibility of working remotely, which can enhance work-life balance and productivity.
• Professional development opportunities, including training, workshops, and conferences, to support continuous learning and career advancement.
• Access to the latest technology and tools to facilitate remote work and interaction with students and colleagues.
• A collaborative and inclusive work environment that values diversity, equity, and inclusion.

- Tailor Your Application: Ensure your resume and cover letter are customized to highlight your advising experience, particularly in online or higher education settings, and demonstrate how your skills align with the requirements of the position.

• Prepare to Discuss Technology: Be ready to talk about your experience with Excel, learning management systems, and other technologies relevant to academic advising, and think about how you can leverage these tools to support student success.
• Showcase Your Communication Skills: In your application and during interviews, emphasize your ability to communicate effectively with diverse groups, including students, faculty, and staff, and provide examples of successful interactions or advising strategies you’ve developed.
• Emphasize Your Analytical Abilities: Highlight any experience you have with data analysis, interpreting student progress, and using insights to inform advising practices, as these skills are crucial in identifying areas for improvement and developing targeted support strategies.
• Research the University: Demonstrate your knowledge of Boise State University’s mission, values, and initiatives, particularly those related to online education and student success, to show your genuine interest in the role and the institution.
• Be Prepared to Discuss Remote Work: Share your experience working remotely, your strategies for staying organized and connected with a team, and how you maintain productivity in a home office setting, as this will be an essential part of the position.