Subsidence Consultant

About the Role

In this role, you will work from a home-based environment, combining technical expertise with strong communication skills to support policyholders during what can be a stressful time. Your goal will be to ensure that customers feel informed, reassured, and treated fairly throughout the process.

The successful candidate will be part of a team that values innovation, collaboration, and customer satisfaction. You will have the opportunity to work with a range of stakeholders, including surveyors, suppliers, and other specialists, to diagnose structural defects and determine the causes of damage.

What You Will Do

• Manage a varied caseload of domestic and commercial subsidence claims, ensuring all service level agreements are consistently met
• Assess, validate, settle, or decline claims within your delegated authority, applying sound technical reasoning and insurance liability principles
• Diagnose structural defects and the causes of damage using information gathered by surveyors, suppliers, and other specialists
• Provide expert guidance on subsidence issues, using your technical knowledge and professional judgement to drive high-quality outcomes
• Communicate effectively with policyholders, keeping them informed and reassured throughout the claims process
• Work collaboratively with stakeholders, including surveyors, suppliers, and other specialists, to resolve complex claims
• Apply your problem-solving skills to evaluate complex information and make sound decisions
• Prioritize your workload effectively, managing your time and resources to meet service level agreements
• Maintain accurate and detailed records of claims, including documentation of decisions and actions taken
• Stay up-to-date with industry developments and best practices, applying your knowledge to continuously improve the claims process

What We Are Looking For

• A recognized professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression towards one
• Relevant experience in the insurance industry, with a solid understanding of liability considerations and subsidence-related issues
• Strong technical knowledge of structural defects and subsidence-related issues
• The ability to diagnose building damage remotely using supplied evidence
• Excellent interpersonal and communication skills, with the ability to negotiate and influence multiple stakeholders
• A problem-solving mindset, with the ability to evaluate complex information and make sound decisions
• Strong organizational and time-management abilities, with the capacity to prioritize effectively
• High attention to detail and a commitment to delivering quality outcomes
• A flexible, self-motivated approach, with the ability to work independently in a remote setting

Nice to Have

• Experience working in a home-based environment, with the ability to manage your time and workload effectively
• Familiarity with Excel and other software applications, with the ability to learn new systems and tools
• A solid understanding of the UK insurance market and regulatory requirements
• Experience working with a range of stakeholders, including surveyors, suppliers, and other specialists

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading insurance company, with a reputation for innovation and customer satisfaction
• Flexible working arrangements, with the ability to work from home
• Comprehensive training and development program, with opportunities for professional growth and advancement
• Access to a range of benefits, including pension matching, holiday purchase, and discounts with leading retailers
• A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction
• Opportunities for career advancement and professional development, with a company that values innovation and employee growth

• Tip: Highlight your technical knowledge and experience in subsidence-related issues, and be prepared to provide examples of how you have applied this expertise in previous roles.
• Tip: Emphasize your ability to communicate effectively with policyholders, and provide examples of how you have handled complex or sensitive claims in the past.
• Tip: Be prepared to discuss your problem-solving skills and approach to evaluating complex information, and provide examples of how you have made sound decisions in previous roles.
• Tip: Research the company and the insurance industry, and be prepared to discuss your understanding of liability considerations and regulatory requirements.
• Tip: Showcase your ability to work independently and manage your time effectively, and highlight any experience you have working in a remote or home-based environment.
• Tip: Be prepared to provide examples of how you have prioritized your workload and managed competing demands, and highlight your attention to detail and commitment to delivering quality outcomes.