SuccessFactors Functional Analyst - Application Support (AMS)

## About the Role Kyndryl is seeking a skilled SuccessFactors Functional Analyst to join their team, focusing on application support within their AMS model. This role is crucial for providing functional support, maintenance, and continuous enhancement of one or more modules within the SuccessFactors platform. The ideal candidate will have a deep understanding of HR processes and systems, as well as the ability to work collaboratively with both technical and functional teams. The Successful candidate will be part of a dynamic team that values innovation, continuous learning, and teamwork. They will have the opportunity to work on a variety of projects, from incident resolution to configuration adjustments, and will play a key role in ensuring the smooth operation of Kyndryl's HR systems. In this flexible and supportive environment, the SuccessFactors Functional Analyst will have the chance to grow professionally, develop new skills, and contribute to the company's mission of powering human progress through technology.

## What You Will Do - Analyze, diagnose, and resolve functional incidents within the assigned SuccessFactors modules.

• Handle business requests by assessing functional impact and proposing configurations aligned with SAP best practices.
• Validate master data, end-to-end processes, and configured business rules.
• Manage tickets according to established priority, impact, and SLA guidelines.
• Adjust configurations within SuccessFactors modules in alignment with HR processes and operational requirements.
• Manage rules, workflows, permissions, roles, templates, picklists, and MetaData Framework (MDF) objects.
• Review recurring processes such as new hires, employee movements, payroll-related steps, performance cycles, and learning assignments.
• Validate proper data synchronization between Employee Central (EC) and other modules.
• Participate in SIT and UAT functional testing to validate configurations, processes, and integrations.
• Perform regression validations to ensure changes do not impact existing processes.
• Provide support during releases, quarterly SuccessFactors updates, and stabilization periods.

• Experience in configuration and tools such as administration of roles, permissions, and RBP, business rules configuration and maintenance, and workflow setup.
• Strong understanding of HR processes and systems.
• Ability to work in a fast-paced, dynamic environment.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to manage multiple tasks and projects simultaneously.
• Experience with integration review, data validation, and key-user support.

• Knowledge of external systems such as Active Directory (AD) or local payroll solutions.
• Certification in SuccessFactors or related HR systems.
• Experience in a similar role within a large, global organization.

• Opportunity to work with cutting-edge technology and innovative solutions.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Competitive compensation package.
• Comprehensive health and wellness programs.
• Generous paid time off and holidays.
• Access to a wide range of training and development programs.

- Make sure to highlight your experience with SuccessFactors modules and HR systems in your application.

• Showcase your problem-solving skills by providing examples of complex issues you've resolved in previous roles.
• Familiarize yourself with Kyndryl's company culture and values to demonstrate your fit for the role.
• Prepare to discuss your experience with configuration and tools, such as administration of roles and permissions.
• Consider creating a portfolio that showcases your experience and skills in HR technology and system support.
• Be prepared to discuss your approach to continuous improvement and how you stay up-to-date with the latest developments in HR technology.
• Ask about the team's dynamics and the company's approach to remote work during the interview to ensure it's a good fit for you.