Supervisor Operations

About the Role

As a Supervisor Operations, you will be part of a dynamic team that is focused on delivering high-quality results in a fast-paced environment. You will have the opportunity to work with a talented team of professionals who are passionate about operations management, customer service, and process improvement. The company values innovation, integrity, and customer-centricity, and is looking for a leader who shares these values.

The role reports to the Operations Manager and will be responsible for managing a team of operations professionals. The ideal candidate will have a strong leadership foundation, excellent communication skills, and the ability to drive results in a fast-paced environment.

What You Will Do

• Develop and motivate employees through strong communication, timely feedback, and valuable coaching
• Manage day-to-day business operations, including monitoring inventory levels and future forecasts
• Identify ways to create a work environment where employees feel valued and engaged
• Conduct regular 1-on-1 sessions with employees and communicate with the team through staff meetings and team huddles
• Address sensitive employee performance and behavior issues in a timely manner
• Track attendance and tardiness, and provide progressive discipline for attendance and performance issues
• Develop and strengthen working relationships with internal departments, customers, and third-party vendors
• Serve as a change-agent in implementing process and organizational change efforts
• Engage in service recovery activities, including addressing escalated customer issues
• Manage day-to-day business operations, including monitoring current inventory levels and future forecasts
• Grow a strong understanding of the tasks and responsibilities of direct reports, and assist in these tasks as needed

What We Are Looking For

• Bachelor’s degree or equivalent work experience
• At least two years of supervisor experience, with startup or team-building experience a plus
• Ability to develop and engage with employees
• Strong analytical, problem-solving, and decision-making skills
• Ability to maintain professionalism and work well with others
• Exceptional relationship-building skills, both internal and external
• Strong verbal and written communication skills
• Quality-driven with a strong attention to detail
• Ability to prioritize, multi-task, and meet assigned deadlines
• Strong computer skills using Microsoft Office, including Excel

Nice to Have

• Experience with data entry, mailroom, and evidence package support
• Knowledge of customer service principles and practices
• Familiarity with process improvement methodologies

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and reward programs

• To stand out as a candidate, be prepared to showcase your leadership skills and experience with operations management, including specific examples of process improvements you have implemented in previous roles.
• Make sure to highlight your technical skills, including proficiency in Excel and other Microsoft Office tools, as well as any experience with data analysis and reporting.
• As a Supervisor Operations, you will be working closely with a team, so be prepared to discuss your experience with team management, employee development, and conflict resolution.
• Be prepared to talk about your approach to customer service and how you have driven customer-centric results in previous roles.
• Consider creating a portfolio that showcases your skills and experience, including any relevant certifications or training programs you have completed.
• When negotiating salary, be sure to research the market rate for the role and be prepared to discuss your expectations and requirements.