Supervisor

About the Role

The role entails working closely with the management team to hit performance goals and drive results. You will be expected to lead pre-shift briefings, keep your team aligned and focused, and create a fun and inclusive environment for both team members and guests.

As a Supervisor at Popeyes, you will be part of a company that values diversity, inclusion, and employee growth. You will have access to career development and progression opportunities supported through the Popeyes University dedicated learning platform.

What You Will Do

• Run your shift and lead the team to deliver Popeyes' outstanding food quality, speed of service, and guest experience standards
• Support the management team in hitting performance goals and driving results
• Lead pre-shift briefings and keep your team aligned, focused, and energized
• Set the tone and keep standards high, leading from the front
• Create a fun, inclusive environment where both team and guests feel the energy
• Coach, train, and develop your team - building future leaders
• Ensure full compliance with food safety (HACCP), health & safety, and company standards
• Take ownership of your shift performance - labour, flow, and service
• Bring the fun and keep the energy high, the service smooth, and the culture popping
• Manage inventory, supplies, and equipment to ensure efficient operations
• Collaborate with other supervisors and management to share best practices and improve overall performance

What We Are Looking For

• Experience as a Supervisor, Team Leader, or Shift Manager in a fast-paced environment (QSR or fast casual dining preferable)
• A lead-from-the-front mindset - you're hands-on and support your team at all times
• Passion for people - you know great results come from great teams
• Confidence in managing standards, compliance, and food safety
• Strong communication skills and the ability to motivate a team
• Ability to stay calm, organized, and focused in a busy environment
• Hunger to grow and develop - this is your pathway into management
• Basic knowledge of food safety and health & safety regulations
• Ability to work flexible hours, including evenings and weekends

Nice to Have

• Previous experience with digital tools and technology to support operations and customer service
• Certification in food safety or a related field
• Experience with employee development and training programs
• Knowledge of marketing principles and how to drive sales growth

Benefits and Perks

• Hourly rate of £12.75, increasing to £13.25 with £0.50 premium when acting as Duty Manager
• £1000 referral bonus
• Flexible schedules that work around you
• Free meals on shift + discount when not working
• Employee perks including gym + retail discounts, tech scheme
• Career development and progression opportunities supported through Popeyes University dedicated learning platform
• Access to exclusive company events and team-building activities
• Opportunities for professional growth and advancement within the company

• Be prepared to provide specific examples of times when you had to lead a team in a fast-paced environment and how you handled challenges.
• Showcase your passion for people and customer service, and highlight any experience you have in the food industry.
• Make sure your resume and cover letter are tailored to the job description and highlight your relevant skills and experience.
• Practice your communication skills, as strong communication is key to success in this role.
• Be prepared to ask questions during the interview, such as what a typical day looks like and what opportunities there are for growth and development.
• Research the company culture and values, and be prepared to discuss how you can contribute to and thrive in this environment.