Supervisor & Project Manager (Food Supply Chain Operations) - REMOTE
WFA Digital Insight
As the demand for skilled remote professionals in digital operations grows, with a reported 25% increase in 2023, roles like this Supervisor & Project Manager position are becoming increasingly vital. With the food supply chain industry relying heavily on efficient digital management, professionals with strong remote work and digital skills are in high demand. This role stands out for its focus on execution-driven operations and the need for initiative and sound judgment. Before applying, candidates should be aware that success in this fast-moving environment requires adaptability, excellent communication skills, and the ability to make operational decisions quickly.
Job Description
About the Role
The Supervisor & Project Manager role is a critical position that oversees the day-to-day operational execution across the food supply chain network. This includes managing buyer support, vendor coordination, onboarding activities, fulfillment management, and event logistics. The role requires a professional who can ensure that operational processes remain connected and functional from order placement through fulfillment, delivery, and customer experience. The ideal candidate will be comfortable working in a fast-moving environment where priorities can change quickly and information may be incomplete.The role involves managing communication channels, addressing fulfillment issues, overseeing onboarding completion, coordinating stakeholders, and ensuring that operational commitments are tracked through completion. It is essential to have excellent communication skills, both written and verbal, to maintain clear and professional communication with internal teams, buyers, and vendors.
The Supervisor & Project Manager will be part of a remote team and will be required to participate in video meetings and maintain clear verbal communication. This position is not a traditional inbox management or message-forwarding role but rather a hands-on operational management position that requires initiative, ownership, and sound judgment.
What You Will Do
- Serve as the primary operational contact across shared inboxes supporting buyers, vendors, and internal teams
- Ensure all incoming communications receive a response within the same business day
- Prioritize inquiries based on operational impact, including orders, fulfillment concerns, onboarding issues, and vendor requests
- Resolve standard operational concerns directly whenever possible rather than routing every issue for escalation
- Recognize early indicators of potential disruptions such as delayed deliveries, vendor concerns, unclear requests, or customer confusion
- Attempt resolution before escalating and provide complete context when escalation is necessary
- Prepare a daily operational recap outlining outstanding issues, escalations submitted, operational risks identified, and carryover items requiring follow-up
- Monitor active orders from confirmation through successful delivery
- Identify discrepancies involving quantities, substitutions, timelines, pricing, invoices, or fulfillment commitments before they affect customers
- Coordinate communication between buyers and vendors when operational issues arise
- Resolve fulfillment challenges through clarification, coordination, rerouting, or confirmation of requirements before escalating
- Maintain accurate system records that reflect actual operational status
- Prevent gaps in order visibility and fulfillment tracking
What We Are Looking For
- At least 3 years of experience in operational management, preferably in the food supply chain or a related industry
- Excellent communication and problem-solving skills
- Ability to work independently in a remote environment
- Strong organizational and time management skills
- Experience with digital tools and platforms for communication, project management, and data analysis
- Ability to adapt to changing priorities and deadlines
- Sound judgment and initiative in making operational decisions
- Experience in managing multiple stakeholders, including buyers, vendors, and internal teams
Nice to Have
- Experience in the food industry or a related field
- Knowledge of supply chain management principles and practices
- Certification in operational management or a related field
- Experience with event logistics and management
Benefits and Perks
- Remote work arrangement with flexible working hours
- Opportunities for professional growth and development
- Competitive compensation package
- Health and wellness benefits
- Access to digital tools and platforms for work
- Paid time off and holidays
- Remote stipend for home office setup and internet connectivity
How to Stand Out
- Ensure your resume and cover letter are tailored to highlight your operational management experience and skills.
- Prepare examples of times when you had to make operational decisions quickly and how you adapted to changing priorities.
- Familiarize yourself with digital tools and platforms used in operational management and be ready to discuss your experience with them.
- Practice your communication skills, especially in a remote setting, to ensure you can convey complex operational issues clearly and professionally.
- Be prepared to discuss your experience in managing multiple stakeholders and how you handle conflicts or issues that arise.
- Consider creating a short introduction video to include with your application, as this is a preferred method of introduction for the hiring team.
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