Support Engineer - Blue Prism Infrastructure
WFA Digital Insight
The demand for skilled Support Engineers with expertise in Blue Prism is on the rise, with the robotic process automation market expected to grow by 30% annually. In this current remote job market, professionals with strong technical judgment and communication skills are in high demand. BP3 Global, Inc. stands out as a company that offers a collaborative environment, working with clients to ensure stable operations and timely issue resolution. As a Support Engineer, you'll be working on complex Blue Prism infrastructure, requiring a deep understanding of the platform and its components. Before applying, candidates should know that this role requires a strong foundation in digital skills, remote work experience, and the ability to build trusted relationships with clients.
Job Description
About the Role
As a Support Engineer at BP3 Global, Inc., you will be part of a dynamic team responsible for supporting, maintaining, and evolving production Blue Prism environments for enterprise clients. This role is critical in ensuring stable operations, timely issue resolution, and continuous improvement of Blue Prism platforms. You will work closely with architects, database teams, and client stakeholders to achieve these goals.The successful candidate will have hands-on experience supporting Blue Prism in production environments, with a solid understanding of Blue Prism architecture, including Application Server, HUB, runtime resources, and database dependencies. You will be working in a fast-paced environment, managing competing priorities, and communicating clearly with clients and team members.
BP3 Global, Inc. is committed to providing a collaborative and supportive work environment, with opportunities for professional growth and development. As a remote worker, you will be expected to be self-motivated, disciplined, and able to work independently, with a strong focus on delivering high-quality results.
What You Will Do
- Provide day-to-day operational support for Blue Prism environments (on-prem)
- Diagnose and resolve customer-reported issues across Blue Prism Application Server, Robot runtime, and environment configuration
- Analyze issues to determine whether they stem from platform configuration, infrastructure, or solution design
- Implement or recommend appropriate corrective changes
- Plan, coordinate, and execute Blue Prism platform upgrades and version transitions, including HUB upgrades
- Coordinate with database teams to plan and execute SQL Server upgrades
- Support the setup and configuration of Blue Prism reporting databases
- Perform routine system maintenance, including health checks, configuration reviews, and environment documentation
- Maintain and improve existing Dynatrace monitoring for Blue Prism infrastructure
- Identify gaps in monitoring coverage and implement new monitors proactively
- Use monitoring data to surface recurring issues and drive operational improvements
- Act as a trusted technical contact for clients running Blue Prism in production
- Communicate clearly about issues, root causes, and remediation steps
What We Are Looking For
- Hands-on experience supporting Blue Prism in production environments
- Solid understanding of Blue Prism architecture, including Application Server, HUB, runtime resources, and database dependencies
- Experience planning and executing Blue Prism upgrades and patching cycles
- Working knowledge of Microsoft SQL Server, including basic query writing, connectivity troubleshooting, and coordination with DBA teams
- Working knowledge of Windows Server administration, including log analysis, service management, and basic scripting
- Experience working in support or managed services environments
- Ability to work independently, manage competing priorities, and communicate clearly
- Strong technical judgment and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to build trusted relationships with clients and team members
Nice to Have
- Familiarity with Dynatrace or comparable APM/infrastructure monitoring tools
- Experience configuring or supporting failover and high-availability setups for application environments
- Enterprise networking fundamentals, including DNS, load balancers, SSL/TLS, and firewall rules
- Prior client-facing consulting or engineering experience
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive work environment
- Professional growth and development opportunities
- Flexible working hours and remote work arrangements
- Access to cutting-edge technologies and tools
- Recognition and reward for outstanding performance
- Comprehensive health insurance and wellness programs
- Generous paid time off and holidays
- Remote work stipend and equipment allowance
- Opportunity to work with a diverse and talented team
- Professional development and training opportunities
- Employee referral program and bonuses
- Access to exclusive company events and social activities
- Flexible and accommodating work environment
- Recognition and celebration of employee milestones and achievements
- Opportunity to make a real impact and contribute to the company's success
How to Stand Out
- To stand out as a candidate, make sure to highlight your experience with Blue Prism and your ability to work independently in a remote environment.
- Be prepared to provide specific examples of times when you had to troubleshoot complex issues and communicate technical information to non-technical stakeholders.
- Familiarize yourself with the company's products and services, and be prepared to ask informed questions during the interview process.
- Make sure to have a strong understanding of the technical requirements for the role, including experience with Microsoft SQL Server and Windows Server administration.
- Be prepared to discuss your experience with monitoring and analytics tools, such as Dynatrace.
- Show enthusiasm and interest in the company and the role, and highlight your ability to work collaboratively with clients and team members.
- Consider creating a portfolio or repository of your work to demonstrate your skills and experience to potential employers.
- Be prepared to negotiate your salary and benefits package, and do your research to determine the market rate for the role.
- Don't be afraid to ask about the company culture and values, and be wary of any red flags or warning signs during the interview process.
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