Support Engineer

SentrySentry·Remote(Vienna, Austria)
Support

WFA Digital Insight

The demand for skilled support engineers with deep technical expertise and digital skills has surged, with companies like Sentry leading the charge. In a market where remote work dominates, candidates with the ability to navigate complex software ecosystems and AI operations are in high demand. Sentry's commitment to hybrid work models and innovation in error monitoring tools makes this role particularly appealing. Before applying, candidates should be aware of the need for technical proficiency, excellent problem-solving skills, and a passion for customer experience.

Job Description

About the Role

Sentry is seeking a Support Engineer to redefine the standard of technical support by combining human expertise with advanced AI agents. Our customers are developers building the future of software, and they deserve in-depth answers to complex technical issues.

Responsibilities

  • Master the Sentry ecosystem to guide customers through complex debugging workflows
  • Resolve inbound support requests with a focus on teaching and enabling developers
  • Troubleshoot SDK implementations to help developers instrument Sentry's SDKs within their specific codebases and frameworks
  • Manage bugs and escalations, serving as the bridge between customers and our Engineering teams
  • Train and manage the performance of our AI support bots to provide accurate assistance

Requirements

  • Passion for customer experience and the cutting edge of Agentic Operations
  • Ability to develop deep authority on Sentry's features and guide customers through complex technical issues

How to Stand Out

  • Familiarize yourself with Sentry's ecosystem and AI agents before applying to demonstrate your expertise.
  • Showcase your problem-solving skills by providing examples of complex technical issues you've resolved in the past.
  • Highlight your experience with AI operations and machine learning principles to stand out as a candidate.
  • Be prepared to discuss your approach to customer experience and how you prioritize teaching and enabling developers.
  • When negotiating salary, consider the value of your technical skills and experience in the current market.

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