Support Engineer (USA Only - 100% Remote)
WFA Digital Insight
As the demand for skilled digital professionals grows, remote support engineer roles like this one are becoming increasingly sought after. With a strong background in Python and a customer-centric mindset, candidates can stand out in a competitive market. Close's commitment to innovation and automation makes this a unique opportunity for those looking to make a real impact.
Job Description
## About the Role Close is seeking a Support Engineer to join their 100% remote team. This role combines technical support with engineering, focusing on building tools and automation to improve customer support.
## Responsibilities - Spend half the week in the support queue, troubleshooting and resolving technical issues - Use Python to build automation tools, internal utilities, and customer-facing projects - Identify opportunities to automate repetitive work and own problems end-to-end
## Requirements - 1+ year of experience writing Python to solve real problems - Strong customer empathy and experience working in customer-facing roles - Ability to explain technical concepts clearly and guide customers with friendly strength
## Nice to Have - Experience with APIs, integrations, and data transformations - Familiarity with AI tools like Claude, ChatGPT, or Copilot
How to Stand Out
- Highlight your automation experience: Showcase your ability to automate manual processes using Python and other tools.
- Prepare to back up your code: Be ready to explain every line of code you've written and demonstrate your problem-solving skills.
- Emphasize customer empathy: Share examples of times when you've gone above and beyond to help customers succeed.
- Familiarize yourself with Close's products: Understand Close's CRM and sales software to demonstrate your interest in the company and role.
- Be prepared to discuss AI and tool usage: Explain how you use AI tools to augment your work and when you choose to rely on them versus manual debugging.
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