Survey Interviewer

J29, Inc·Remote(United States)
Other

WFA Digital Insight

The demand for skilled survey interviewers has seen significant growth, with the remote work trend amplifying the need for professionals who can accurately collect data. As the healthcare industry continues to evolve, companies like J29, Inc are at the forefront, prioritizing employee experience and retention. With over 1 million healthcare-related jobs added in the past year alone, professionals with digital skills are in high demand. Before applying, it's crucial to understand the intricacies of survey administration and the importance of adhering to quality standards. Candidates should be prepared to leverage their experience in data collection and analysis to stand out in a competitive job market.

Job Description

About the Role

The Survey Interviewer position at J29, Inc is a pivotal role that involves conducting beneficiary surveys, ensuring the collection of accurate and reliable data. This role is contingent upon the successful award of the associated contract, emphasizing the dynamic nature of the position. As a key member of the team, the successful candidate will be responsible for addressing respondent inquiries with professionalism, adherence to approved scripts, and quality standards.

Day-to-day responsibilities will include utilizing CATI and web-based platforms for survey administration. The ideal candidate will have a strong background in survey administration, call center operations, or a related field, with a preference for those familiar with healthcare or government-sponsored survey programs. Given the company's commitment to an employee-centric culture, the Survey Interviewer will be part of a team that prioritizes employee experience, ensuring a supportive work environment.

What You Will Do

  • Conduct surveys using CATI and web-based platforms to ensure data accuracy and reliability.
  • Address respondent inquiries professionally, adhering to approved scripts and quality standards.
  • Utilize digital skills to navigate survey administration software and databases.
  • Collaborate with the team to achieve survey goals and objectives.
  • Ensure strict adherence to protocols and quality standards during survey interviews.
  • Process and manage survey data, identifying trends and areas for improvement.
  • Participate in training sessions to enhance survey administration skills and knowledge.
  • Maintain confidentiality and handle sensitive information with discretion.

What We Are Looking For

  • Minimum of 1+ years of experience in survey administration, call center operations, or a related field.
  • Bachelor’s degree preferred, with a focus on fields related to healthcare, communications, or social sciences.
  • Strong digital skills, including proficiency in survey software and data management tools.
  • Excellent communication and interpersonal skills, with the ability to interact with respondents professionally.
  • Ability to work in a remote setting, with strong self-motivation and discipline.
  • Familiarity with healthcare or government-sponsored survey programs is highly desirable.
  • Analytical skills, with the ability to interpret data and identify trends.

Nice to Have

  • Experience with CATI systems and web-based survey platforms.
  • Knowledge of healthcare policies and compliance regulations.
  • Certification in survey administration or a related field.
  • Bilingual or multilingual skills, to cater to a diverse respondent base.

Benefits and Perks

  • Competitive hourly rate, reflecting the company's commitment to employee satisfaction.
  • Opportunity to work with a dynamic and growing company in the healthcare management consulting sector.
  • Professional development opportunities, including training and certifications in survey administration and related fields.
  • Remote work arrangement, offering flexibility and work-life balance.
  • Access to cutting-edge technology and software for survey administration and data analysis.
  • Collaborative and supportive work environment, prioritizing employee experience and retention.

How to Stand Out

  • Ensure your resume and cover letter are tailored to the survey administration field, highlighting relevant experience and digital skills.
  • Prepare for the interview by reviewing common survey administration protocols and quality standards.
  • Develop a portfolio or examples of previous survey projects to demonstrate your expertise and data analysis skills.
  • Be ready to discuss your experience with CATI systems and web-based survey platforms, and how you handle respondent inquiries professionally.
  • Consider obtaining certifications in survey administration to enhance your credibility and stand out as a candidate.
  • When negotiating salary, emphasize your relevant experience, skills, and any certifications that align with the company's needs.

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