Sustaining Operations Engineer

CanonicalCanonical·Remote(Home based - Worldwide)·Work From Anywhere
Software Development
Excel

WFA Digital Insight

The demand for skilled operations engineers with a passion for Linux and open source has skyrocketed in recent years. With the rise of remote work, companies like Canonical are looking for experts who can drive success in complex, globally distributed systems. To stand out in this role, candidates need to demonstrate exceptional troubleshooting and communication skills, as well as a deep understanding of the open source stack.

Job Description

About the Role

The Sustaining Operations Engineer will work on critical issues in the open source stack, requiring deep debugging and troubleshooting skills. Our engineers must be able to work productively at any level of the stack above the kernel, in a wide range of applications, to understand and address software issues.

Responsibilities

  • Resolve complex customer problems related to Ubuntu, OpenStack, Ceph, and/or Kubernetes
  • Maintain close working relationships with Canonical's field, support, and product engineering teams
  • Participate in upstream communities
  • Debug issues, propose workarounds, and liaise with Software Engineers on producing patches

Requirements

  • Strong technical skills, with a focus on Linux and open source technologies
  • Excellent communication and troubleshooting skills
  • Ability to work independently and as part of a global team

How to Stand Out

  • Familiarize yourself with the latest developments in Linux and open source technologies to stay ahead of the curve.
  • Highlight your experience with troubleshooting and debugging complex issues in your resume and cover letter.
  • Be prepared to demonstrate your technical skills, such as proficiency in Excel, during the interview process.
  • Show a willingness to learn and adapt to new technologies and workflows, as the open source landscape is constantly evolving.
  • Prepare examples of times when you had to communicate complex technical issues to non-technical stakeholders, and be ready to discuss your approach to problem-solving.

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