SVP Banking Operations

About the Role

As a leader in the financial sector, Nymbus is committed to innovation and excellence. The company's cloud-native core banking platform and managed services model enable community banks and credit unions to compete and grow in a rapidly changing market. The SVP of Banking Operations will play a key role in driving this vision forward, leveraging expertise in Excel, automation, and AI adoption to optimize processes and improve efficiency.

The role is based in Jacksonville, Florida, and reports to the executive leadership team. The SVP of Banking Operations will lead and develop a team of operational leaders, setting performance expectations and optimizing the layer of management beneath them.

What You Will Do

• Lead the full managed services delivery function, including contact center operations, digital banking support, fraud operations, onboarding, and lending support
• Own and oversee end-to-end service delivery across all managed services operational domains
• Hold SLA accountability and ensure client commitments are met consistently and predictably
• Lead and develop two established operational leaders and their teams, setting performance expectations and optimizing the layer of management beneath them
• Serve as the senior escalation point for operational client issues requiring executive-level engagement
• Design and implement an AI-first operating model, leveraging agentic automation and scalable architecture
• Partner with product, engineering, and the Applied AI Practice to identify, prioritize, and implement automation opportunities
• Measure and report on efficiency gains, capacity freed, and quality improvements resulting from AI adoption
• Build and maintain a clear view of where human judgment is required and where it is not, designing accordingly
• Develop and maintain executive-level relationships with key managed services clients, operating as a trusted advisor in a regulated industry context

What We Are Looking For

• 10+ years of experience in banking operations, with a focus on digital banking and automation
• Proven track record of leadership and team development, with expertise in operational excellence and process optimization
• Strong knowledge of Excel, automation, and AI adoption, with experience in implementing AI-first operating models
• Excellent communication and interpersonal skills, with the ability to build and maintain executive-level relationships
• Strong analytical and problem-solving skills, with experience in data analysis and process improvement
• Ability to work in a fast-paced environment, with a focus on innovation and excellence
• Bachelor's degree in Business, Finance, or related field, with an MBA or advanced degree preferred
• Certification in banking or a related field, such as CBA or CFP

Nice to Have

• Experience with cloud-native core banking platforms and managed services models
• Knowledge of agile methodology and data analytics, with experience in implementing agile processes and analyzing data to drive business decisions
• Certification in AI or automation, such asCertified Artificial Intelligence Professional (CAIP)
• Experience in the financial sector, with a focus on community banks and credit unions

Benefits and Perks

• Competitive salary and bonus structure
• Comprehensive health and dental insurance
• 401(k) retirement plan with company match
• Generous PTO and holiday schedule
• Remote work options and flexible scheduling
• Professional development and training opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment
• Recognition and reward programs for outstanding performance

• Develop a strong understanding of Excel, automation, and AI adoption, and be prepared to provide examples of how you've implemented these technologies in previous roles.
• Highlight your experience in banking operations, particularly in digital banking and automation, and be prepared to discuss your approach to process optimization and improvement.
• Emphasize your leadership and team development skills, and provide examples of how you've built and managed high-performing teams in previous roles.
• Be prepared to discuss your experience in data analysis and process improvement, and how you've used data to drive business decisions.
• Research the company and the role, and be prepared to ask informed questions during the interview process.
• Consider obtaining certification in AI or automation, such as Certified Artificial Intelligence Professional (CAIP), to demonstrate your expertise and commitment to the field.
• Be prepared to discuss your experience in the financial sector, particularly in community banks and credit unions, and how you can apply this knowledge to drive business growth and improvement.