SVP, Professional Services - US-Based

About the Role

The role demands a hands-on approach, with the SVP acting as the chief architect of solutions to operational problems, constructing frameworks and solving complex issues at scale. This involves partnering closely with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios, enabling teams across Toptal to interact with talent as if it were talent-as-a-service. The SVP will also collaborate with cross-functional teams, including Product, Marketing, Finance, and Legal, to execute on strategic priorities and company-wide initiatives.

Toptal operates in a fast-paced, dynamic environment, with a strong focus on innovation, social interaction, and fun. As a fully remote company, Toptal offers a unique work environment that requires flexibility, adaptability, and a strong sense of self-motivation.

What You Will Do

• Build and own the vision, strategy, and execution plan for Toptal's services function, including all service lines.
• Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.
• Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
• Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility.
• Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
• Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.
• Drive a high-performance culture across all functions and businesses, while ensuring tight alignment to support delivery excellence, scalability, and evolving business needs.
• Conduct comprehensive assessments of each service line, including Technology Services, Management Consulting, and Marketing Agency.
• Develop and implement strategies to enhance service line performance, drive growth, and improve client satisfaction.

What We Are Looking For

• Proven track record of driving operational excellence and strategic growth in a professional services environment.
• Deep understanding of the digital landscape, including Technology Services, Management Consulting, and Marketing.
• Strong technical expertise, with experience in designing and implementing scalable processes and systems.
• Excellent leadership and management skills, with the ability to motivate and inspire high-performing teams.
• Strong communication and interpersonal skills, with the ability to build strong relationships with cross-functional teams and clients.
• Experience in partnering with Product and Data Engineering to design and implement infrastructure and features.
• Strong problem-solving skills, with the ability to construct frameworks and solve complex issues at scale.
• Experience in driving a high-performance culture, with a focus on delivery excellence, scalability, and evolving business needs.

Nice to Have

• Experience in working with remote teams, with a strong understanding of the challenges and opportunities of remote work.
• Familiarity with Toptal's services and operations, with a deep understanding of the company's unique approach to talent acquisition and professional services.
• Experience in working with agile methodologies, with a strong understanding of the principles and practices of agile development.
• Strong data analysis skills, with the ability to interpret and communicate complex data insights to drive business decisions.

Benefits and Perks

• The opportunity to work with a pioneering company in the remote work space, with a strong focus on innovation, social interaction, and fun.
• A competitive compensation package, with a focus on performance-based incentives and rewards.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• The opportunity to work with a high-performing team, with a strong focus on professional development and growth.
• A remote work environment, with the flexibility to work from anywhere and at any time.
• Access to cutting-edge technology and tools, with a strong focus on innovation and experimentation.
• A dynamic and fast-paced work environment, with a strong focus on delivery excellence and client satisfaction.

• To stand out in the application process, make sure to highlight your technical expertise, leadership capabilities, and experience in driving operational excellence and strategic growth.
• Be prepared to showcase your ability to construct frameworks and solve complex issues at scale, with a strong focus on problem-solving and critical thinking.
• Familiarize yourself with Toptal's services and operations, with a deep understanding of the company's unique approach to talent acquisition and professional services.
• Emphasize your experience in working with cross-functional teams, including Product, Marketing, Finance, and Legal, to execute on strategic priorities and company-wide initiatives.
• Highlight your ability to drive a high-performance culture, with a focus on delivery excellence, scalability, and evolving business needs.
• Be prepared to discuss your experience in working with remote teams, with a strong understanding of the challenges and opportunities of remote work.
• Showcase your strong communication and interpersonal skills, with the ability to build strong relationships with cross-functional teams and clients.