System Administrator - NEC Housing

About the Role

Day-to-day, the System Administrator will be responsible for a variety of tasks, including providing responsive customer support via multiple channels, managing and maintaining strong relationships with assigned customer accounts, and accurately recording all customer interactions. The ability to work effectively in a team environment and collaborate with internal teams to resolve complex technical issues is also essential.

The NEC Housing Team is committed to helping customers deliver better services more effectively, and as such, the System Administrator will be part of a dynamic team that is passionate about making a positive impact in the social housing sector.

What You Will Do

• Provide responsive customer support via phone, email, and other channels to ensure high levels of customer satisfaction.
• Manage and maintain strong relationships with assigned customer accounts, understanding their needs and delivering tailored support.
• Accurately record all customer interactions, investigations, and resolutions to ensure comprehensive tracking and analysis.
• Monitor system dashboards and security alerts, taking prompt and effective action when needed to prevent or mitigate issues.
• Recreate and troubleshoot reported issues using internal guides and best practices to minimize downtime and ensure smooth system operation.
• Collaborate with internal teams to resolve complex technical problems, leveraging collective expertise to find innovative solutions.
• Assist with application roll-outs and updates to ensure smooth implementation and minimal disruption to customers.
• Identify and resolve system errors to maintain optimal performance and reliability.
• Support configuration change projects and ensure accurate implementation to meet customer needs and internal standards.
• Apply release scripts and perform testing to validate configuration changes, ensuring quality and integrity of the systems.
• Complete routine administrative tasks to support daily operations, maintaining efficiency and productivity.
• Manage communications through shared mailboxes efficiently, ensuring timely and effective communication with customers and stakeholders.
• Maintain up-to-date technical and procedural documentation, contributing to the knowledge base and supporting continuous improvement.

What We Are Looking For

• Proven experience with NEC Housing systems from a technical perspective, demonstrating a deep understanding of the systems and their applications.
• Strong background in customer service, with a focus on delivering exceptional support and ensuring high levels of customer satisfaction.
• Experience in maintaining accurate documentation, with the ability to create, update, and manage technical and procedural documents.
• Hands-on experience with housing management software configuration, including setup, customization, and troubleshooting.
• Expertise in troubleshooting and resolving housing system errors, with the ability to analyze issues and implement effective solutions.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively to meet deadlines and deliver results.
• Familiarity with SQL is desirable, although not essential, as a working knowledge of SQL can be beneficial in data analysis and system management.

Nice to Have

• Experience in a similar role within the social housing sector, with a deep understanding of the industry's challenges and opportunities.
• Knowledge of ITIL principles and practices, with the ability to apply these to improve service delivery and customer satisfaction.
• Certification in relevant technical areas, such as system administration or data management, demonstrating expertise and commitment to professional development.
• Experience with project management tools and methodologies, with the ability to plan, execute, and deliver projects effectively.

Benefits and Perks

• Private Medical Cover funded by NECSWS for employees, with the option to add family members at an additional cost.
• 25 days paid holiday with the option to buy/sell, providing flexibility and work-life balance.
• 4 x basic salary life assurance cover funded by NECSWS, with the option to increase cover at an additional cost.
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%, supporting long-term financial security.
• Access to a selection of flexible benefits to suit individual needs, including health, wellness, and lifestyle options.
• Free access to LinkedIn Learning, with over 15,000 courses covering a wide range of subjects and supporting continuous learning and professional development.

• Ensure you have a strong understanding of NEC Housing systems and their technical aspects before applying, as this is a key requirement for the role.
• Highlight your customer service experience and skills in your application, as delivering exceptional customer support is crucial in this position.
• Be prepared to provide examples of your problem-solving skills and ability to troubleshoot complex technical issues.
• Show enthusiasm for working in the social housing sector and a willingness to learn and adapt to new systems and technologies.
• Consider obtaining relevant certifications, such as ITIL or technical certifications, to demonstrate your expertise and commitment to professional development.
• Prepare for common system administration interview questions, such as those related to troubleshooting, security, and system management.
• Be ready to discuss your experience with housing management software configuration and how you have applied this in previous roles.