Systems Deployment Technical Program Manager

About the Role

The ideal candidate will have a strong technical background and excellent program management skills, with experience in managing complex programs and driving cross-functional delivery. They will be able to work effectively in a rapidly changing environment and be comfortable with ambiguity and uncertainty. The ability to build strong relationships with stakeholders and communicate technical information to non-technical audiences is also essential.

Wing's Technical Program Management function is responsible for driving the delivery of strategic and high-value programs across the entire spectrum of Wing's software and hardware. The team works closely with engineering and operations teams to ensure that programs are delivered on time, within budget, and to the required quality standards. As a member of this team, the Systems Deployment Technical Program Manager will play a critical role in ensuring the success of Wing's programs and projects.

What You Will Do

• Manage the deployment of complex, cross-functional technical programs across Wing's software and hardware
• Guide alignment on timelines, goals, and deliverables of related projects and teams
• Produce and organize required artifacts, such as Project Briefs, Project Plans, and Risk Registers
• Identify risks and escalate with mitigation recommendations to leadership and stakeholders
• Apply technical judgment and understanding to build consensus or alignment with stakeholders
• Facilitate cross-functional communications to align stakeholders on various project aspects
• Analyze processes, identifying opportunities for improvement and gaps, and collaborate cross-functionally and globally to improve processes and tools
• Ensure compliance with required internal and external approval processes
• Monitor performance of operations to coalesce maintenance and operational learnings into the engineering roadmap
• Develop and maintain strong relationships with stakeholders, including engineering and operations teams, and external partners
• Communicate technical information to non-technical audiences, including stakeholders and leadership

What We Are Looking For

• Bachelor's degree in Engineering, or equivalent practical experience
• 3+ years of experience in technical program management
• Technical aptitude and strong analytical skills
• Excellent written, verbal, and presentation skills in technical and non-technical environments
• Organizational, coordination, and multi-tasking experience
• Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
• Experience deploying complex products, procedures, and services
• Comfort with ambiguity, and the ability to exercise good judgment in a rapidly changing and sometimes stressful environment
• Experience with Technical Change Management and/or Configuration Management
• Strong proficiency in Excel and other Microsoft Office tools

Nice to Have

• Experience working in a fast-paced, dynamic environment
• Knowledge of agile development methodologies and experience working in an agile team
• Experience with project management tools, such as Asana, Trello, or Jira
• Certification in program management, such as PMP or Agile

Benefits and Perks

• Competitive salary and bonus structure
• Equity in a cutting-edge technology company
• Comprehensive benefits package, including health, dental, and vision insurance
• Generous paid time off and holiday schedule
• Remote work stipend and equipment allowance
• Opportunities for professional development and growth
• Collaborative and dynamic work environment with a talented team of professionals

• Be prepared to showcase your experience in managing complex programs and driving cross-functional delivery. Highlight your technical background and program management skills in your application.
• Develop a strong understanding of Wing's technology and logistics solutions before applying. Review the company's website and recent news articles to stay up-to-date on the latest developments.
• Emphasize your ability to work in a rapidly changing environment and your comfort with ambiguity and uncertainty. Provide examples of times when you have successfully navigated complex and dynamic situations.
• Make sure your resume and portfolio are up-to-date and showcase your technical skills and experience. Tailor your application materials to the specific requirements of the role.
• Prepare to discuss your experience with Technical Change Management and/or Configuration Management. Be ready to provide examples of times when you have successfully managed technical changes and implemented configuration management processes.
• Research the market rate for technical program managers in the United States and be prepared to negotiate your salary. Consider factors such as location, experience, and industry standards when determining your target salary range.