Systems & Enablement Lead, Recruiting Operations
WFA Digital Insight
The demand for skilled operations professionals in the tech industry has grown significantly, with a focus on efficient recruiting workflows and systems management. As the job market evolves, companies like Openai are looking for experts who can balance detailed systems work with user support and enablement. With the recruitment operations sector expected to see continued growth, candidates with experience in HR systems, people technology, or related roles are in high demand. Openai's commitment to innovation and AI research makes this role particularly interesting for those looking to be part of a cutting-edge team. Before applying, candidates should be aware of the need for strong communication and stakeholder partnership skills, as well as the ability to work in fast-moving environments.
Job Description
About the Role
The Systems & Enablement Lead, Recruiting Operations at Openai is a critical role that focuses on making recruiting workflows usable, well-supported, and scalable. This position is part of the Recruiting Operations team, which provides the systems, workflows, and data foundation for hiring at Openai. The successful candidate will own high-impact operational support across recruiting workflows, partnering closely with various stakeholders to improve workflow usability and reliability.As a key member of the team, the Systems & Enablement Lead will be responsible for ensuring the recruiting technology ecosystem is reliable, well-governed, and user-centric. This includes managing the applicant tracking system (ATS), offer workflows, and connected tools. The ideal candidate will have a strong understanding of recruiting workflows, offers, and hiring data, as well as hands-on experience administering an ATS.
Openai's mission to build safe artificial general intelligence (AGI) to benefit all of humanity attracts top talent from across the globe. The company's commitment to innovation and AI research creates a dynamic and fast-paced work environment. The Systems & Enablement Lead will be based in the San Francisco office and will work closely with the People Systems team to drive process improvements and ensure seamless operations.
What You Will Do
- Own recruiter-facing intake and triage for operational support requests across recruiting workflows
- Design and run support mechanisms such as queues, channel triage, SLA management, escalation paths, and service health reviews
- Own enablement for operational workflow changes, including documentation, training, office hours, and change communication
- Support offer approval and other sensitive recruiting workflows through clear coordination, follow-through, and exception handling
- Identify recurring support themes and drive fixes through process changes, documentation improvements, automation, or handoff to People Systems
- Define what RecOps should solve directly versus what should be escalated to People Systems for configuration, controls, or integration work
- Partner closely with recruiters, coordinators, People Systems, and cross-functional stakeholders to improve workflow usability and reliability
- Use data and operational signals to monitor service health, prioritize improvements, and reduce repeat work
- Evaluate practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls
- Develop and maintain documentation for operational workflows and systems, ensuring they are up-to-date and accessible to all stakeholders
What We Are Looking For
- 5+ years of experience in recruiting operations, HR systems, people technology, or related roles
- Hands-on experience administering an ATS (Ashby strongly preferred)
- Strong understanding of recruiting workflows, offers, and hiring data
- Ability to balance detailed systems work with user support and enablement
- Strong communication and stakeholder partnership skills
- Comfort working in fast-moving, evolving environments
- Highly detail-oriented, with strong operational discipline and a commitment to accuracy and consistency
- Experience working with analytics or downstream HR systems
- Familiarity with compliance-sensitive or highly regulated workflows
- Experience creating training and documentation for operational teams
Nice to Have
- Experience supporting global or multi-entity hiring
- Familiarity with AI and automation technologies
- Experience with project management tools and methodologies
- Certification in HR systems or people technology
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge AI research company
- Collaborative and dynamic work environment
- Professional development opportunities
- Access to the latest technologies and tools
- Flexible work arrangements, including remote work options
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Employee wellness programs
How to Stand Out
- Ensure you have hands-on experience with an ATS, particularly Ashby, to stand out in the application process.
- Develop a portfolio that showcases your ability to balance systems work with user support and enablement.
- Prepare examples of how you have driven process improvements and automated workflows in previous roles.
- Research Openai's mission and values to understand the company culture and how your skills align with their goals.
- Be ready to discuss your experience with recruiting workflows, offers, and hiring data, and how you can apply this knowledge to improve operations at Openai.
- Highlight your ability to work in fast-moving environments and your comfort with ambiguity and change.
- Emphasize your strong communication and stakeholder partnership skills, and provide examples of successful collaborations with cross-functional teams.
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