Systems Ops Administrator
WFA Digital Insight
As demand for skilled tech professionals continues to rise, with a 25% increase in Salesforce administrator roles in the past year, Twilio's remote Systems Ops Administrator position stands out. This role requires a unique blend of technical expertise in Salesforce and data stewardship, making it an exciting opportunity for those looking to leverage their skills in a global context. With the shift to remote work, companies like Twilio are leading the way in innovative and inclusive work environments. Before applying, candidates should be prepared to showcase their problem-solving skills, experience with Salesforce, and ability to work in a fast-paced, remote team environment.
Job Description
About the Role
The Systems Ops Administrator role at Twilio is a critical component of the company's global sales organization, focusing on the administration of Salesforce and high-level data stewardship. This position ensures that Salesforce CPQ, OLM, and multiple Salesforce instances operate with high process integrity, while also managing data quality and firmographic insights that drive the sales organization forward. The successful candidate will be part of a vibrant, remote-first team that values diversity, inclusion, and connection.Day-to-day, the Systems Ops Administrator will work closely with various stakeholders, including sales operations, finance, IT, and business stakeholders, to identify and drive automation advances that improve operational efficiency. This role is perfect for someone who enjoys troubleshooting complex issues, ensuring compliance with security and access governance policies, and monitoring system usage to recommend improvements.
Twilio's commitment to remote work and its strong culture of connection mean that no matter the location, team members are part of a global community making a significant impact every day. The company's use of Artificial Intelligence (AI) in the hiring process ensures efficiency, but every decision is made by real individuals, emphasizing the value placed on human connection and judgment.
What You Will Do
- Manage user setup, roles, profiles, permissions, and security settings in Salesforce, serving as an escalation point for advanced user requests and troubleshooting complex, multi-instance issues.
- Ensure compliance with security and access governance policies, monitoring system usage and adoption to recommend improvements.
- Maintain page layouts, workflows, validation rules, and approval processes, configuring and maintaining Salesforce support processes.
- Perform data audits and investigations across systems to enhance firmographic information, fixing data issues following standard operating procedures and data policies.
- Monitor and manage Salesforce case queues to meet Service Level Agreements (SLAs), overseeing the synchronization of Salesforce data with ERP/Billing systems for seamless order-to-cash cycles.
- Provide documentation for implementation changes to data quality standards, documenting data requirements, strategy, and rules for both legacy and new environments.
- Partner with stakeholders to identify and drive automation advances that improve operational efficiency.
- Support User Acceptance Testing (UAT) and deployments, developing training materials to empower end-users.
- Collaborate with the team to maintain high process integrity across all Salesforce instances.
What We Are Looking For
- 3+ years of experience as a Salesforce administrator, with expert-level knowledge of Salesforce CPQ, OLM, and multiple instance management.
- Strong data stewardship skills, with the ability to perform data audits and investigations to enhance firmographic information.
- Experience with data quality standards, including data cleansing, validation, and standardization.
- Ability to work in a fast-paced, remote environment, with excellent problem-solving and communication skills.
- Experience with Excel, for data analysis and reporting.
- Strong understanding of sales operations and the sales process, with the ability to provide insights that drive sales forward.
- Ability to collaborate with cross-functional teams, including sales, finance, IT, and business stakeholders.
- Strong analytical and troubleshooting skills, with attention to detail and ability to meet deadlines.
Nice to Have
- Experience with ERP/Billing systems and their integration with Salesforce.
- Knowledge of AI and its applications in sales and marketing operations.
- Certification in Salesforce administration or a related field.
- Experience working in a global, remote-first company.
Benefits and Perks
- Competitive salary and benefits package, with opportunities for professional growth and development.
- Remote work setup, with the flexibility to work from anywhere.
- Access to the latest technology and tools, to support your work and professional development.
- Collaborative and dynamic work environment, with a strong culture of connection and inclusion.
- Opportunities for training and upskilling, to stay ahead in your field.
- Recognition and reward for outstanding performance, with a focus on employee satisfaction and well-being.
How to Stand Out
- Develop a strong understanding of Salesforce and its applications in sales and marketing operations, including CPQ and OLM.
- Showcase your problem-solving skills, with examples of how you've troubleshooted complex issues in previous roles.
- Highlight your experience with data stewardship and data quality standards, including data cleansing, validation, and standardization.
- Prepare to discuss your experience working in a fast-paced, remote environment, and how you stay organized and manage your time effectively.
- Be ready to provide examples of how you've collaborated with cross-functional teams, including sales, finance, IT, and business stakeholders.
- Research Twilio's company culture and values, and be prepared to discuss how your skills and experience align with their mission and vision.
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