Task Support Advocate

## About the Role As a Task Support Advocate at TaskRabbit, you will be part of a remote team of over 20 advocates based in Poland, responsible for improving conversions and reducing cancellations across six European markets. Your day-to-day tasks will involve monitoring booking funnels, identifying 'stuck' tasks, and intervening when necessary to ensure tasks are completed. You will work closely with clients and Taskers to resolve complex issues, drive revenue, and provide an exceptional customer experience.

The Task Support Advocate role is crucial in maintaining high customer satisfaction rates and driving business growth. You will be expected to navigate nuanced conversations, think critically, and solve problems efficiently. As a key member of the Operations team, you will report to the Operations Team Lead and collaborate with colleagues to achieve shared goals.

TaskRabbit's commitment to innovation, inclusion, and hard work creates a dynamic and supportive work environment. With a focus on building lasting relationships with clients and Taskers, the company is dedicated to making everyday lives easier for its community.

## What You Will Do - Monitor booking funnels to identify tasks that require human intervention - Use email, internal tools, and phone calls to resolve issues and drive revenue - Navigate complex conversations with clients and Taskers to save cancellations - Efficiently address and solve user issues via live channels while maintaining KPIs - Build connections and trust with stakeholders to provide an exceptional experience - Take diligent notes and suggest improvements to processes and procedures - Manage time effectively to make relevant phone calls and maintain quality interactions - Stay organized, accountable, and responsible for your work and resources - Keep informed of all standard operating procedures (SOPs) and program changes

## What We Are Looking For - Minimum 6 months of customer service experience or similar - Excellent customer service skills, including empathy, courtesy, and helpfulness - Strong written and verbal communication skills, with a strong command of grammar and spelling - Ability to articulate persuasively over the phone and engage potential customers - Excellent time management and problem-solving skills - Interpersonal skills, including openness to others' ideas and willingness to try new things - Resilience and persistence in the face of rejection or challenging situations - Prior experience in sales or cold calling is preferred - Ability to take ownership and solve problems independently - Fluency in English and eligibility to work in Poland

## Nice to Have - Experience with Excel or similar tools - Familiarity with customer relationship management (CRM) software - Knowledge of sales principles and practices - Certification in customer service or a related field

## Benefits and Perks - Competitive compensation package - Opportunities for professional growth and development - Collaborative and dynamic work environment - Flexible working hours and remote work arrangement - Access to cutting-edge tools and technologies - Comprehensive benefits package, including health insurance and paid time off - Opportunities for networking and building relationships with colleagues and industry professionals - Recognition and rewards for outstanding performance and contributions

- Tip: Showcase your excellent people skills, including empathy, courtesy, and helpfulness, in your application and interview.

• To stand out, highlight your problem-solving abilities and experience in sales or customer service.
• Make sure to demonstrate your proficiency in tools like Excel and CRM software.
• Be prepared to provide specific examples of times when you had to navigate complex conversations or resolve difficult issues.
• Research TaskRabbit's values and mission to understand the company culture and show your enthusiasm for the role.
• Be prepared to discuss your experience with customer relationship management and sales principles.
• Don't be afraid to ask questions during the interview, such as what a typical day looks like or what opportunities there are for growth and development.