Team Manager - Insurance
WFA Digital Insight
The demand for skilled team managers in the insurance sector has risen significantly, with a focus on those who can balance operational efficiency with excellent customer service. As the insurance market continues to evolve, companies like DXC Technology are looking for leaders who can navigate complex digital platforms and drive innovation. With the global insurance market expected to grow, professionals with strong leadership and interpersonal skills are in high demand. Before applying, candidates should consider their ability to adapt to changing business needs and prioritize continuous improvement.
Job Description
About the Role
The Team Manager - Insurance position at DXC Technology is a key role focused on leading a team to achieve production targets and ensure the smooth operation of insurance-related processes. This involves managing a team of professionals, overseeing workflow, and maintaining high-quality standards. As a team manager, you will be responsible for forecasting workloads, managing in-day performance, and collaborating with colleagues to resolve capacity challenges. The role requires strong leadership, interpersonal, and customer relationship skills.Day-to-day, you will be working closely with your team to distribute work effectively, reprioritize tasks as needed, and ensure that all work meets agreed service levels for quality and turnaround times. You will also be responsible for conducting regular performance reviews, coaching, and developing team members to address training needs.
What You Will Do
- Forecast workloads and resource requirements using the ControliQ methodology to drive performance improvement
- Maintain accurate records of time allocation and diverted activities
- Monitor in-day performance against work plans
- Manage workflow by distributing work effectively and reprioritizing where needed
- Produce and maintain a balanced capacity plan aligned to business needs
- Collaborate with colleagues to resolve capacity challenges
- Support quality, control, and compliance standards, including ISAE audit controls
- Conduct regular 1:1s and performance reviews (PDRs)
- Coach and develop team members, identifying and addressing training needs
- Manage absence in line with company policy
- Deliver team briefings on daily, weekly, and monthly priorities
What We Are Looking For
- Experience managing a team, preferably in the insurance or London Market sector
- Strong numeracy, verbal, and written communication skills
- Proficiency in Microsoft Office, including Outlook and Excel
- High attention to detail and accuracy
- Strong organizational and time management skills
- Ability to work independently and collaboratively
- Excellent customer service skills
- Strong influencing and negotiation abilities
- A proactive mindset with a focus on continuous improvement
- Ability to work under pressure and meet deadlines
Nice to Have
- Previous experience with insurance documentation and systems
- Knowledge of the London Market and its practices
- Experience with digital platforms and services in the insurance sector
- Certification in project management or a related field
Benefits and Perks
- Competitive remuneration package
- Flexible benefits, including the option to buy/sell annual leave
- Private medical insurance
- Dental and travel insurance
- Access to "Perks at Work" (discounts on shopping, holidays, restaurants, and more)
- Opportunities for career development and professional growth
- Comprehensive training and induction program
- Support for relevant professional qualifications
- Collaborative and inclusive work environment
How to Stand Out
- Ensure you have a solid understanding of Excel and its applications in team management and data analysis.
- Highlight your experience in managing teams, especially in the insurance sector, and be prepared to provide specific examples of your leadership skills.
- Showcase your ability to adapt to changing demands and prioritize tasks effectively, demonstrating your proactive mindset.
- Prepare to discuss your approach to customer service and how you maintain high-quality relationships with internal and external customers.
- Be ready to ask about the company culture, opportunities for growth, and the team you will be working with, to demonstrate your interest in the role and the company.
- Consider having examples of how you have driven continuous improvement and innovation in your previous roles, as this is a key aspect of the position.
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