Technical Account Manager 2 (Thai Speaking)

About the Role

The role involves providing hands-on technical services, including supporting and adopting Datadog's comprehensive suite of products and features. You will also be responsible for analyzing customers' IT operations environments and providing recommendations to maximize Datadog's value. As a trusted advisor, you will work closely with customers to understand their goals and use cases, and suggest process changes, product adoption, configuration, and additional features to meet their requirements.

Datadog's Technical Account Managers are highly skilled professionals with a deep understanding of IT operations and cloud-based monitoring. They are confident in their ability to communicate complex technical concepts to both technical and non-technical stakeholders. If you are passionate about cloud technology and have a strong technical background, this role could be an exciting opportunity for you.

What You Will Do

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales, and renewal processes
• Analyze customers' IT operations environments on a regular basis and provide recommendations to maximize Datadog's value
• Be the customer's advocate by knowing their goals and use cases, and suggesting process changes, product adoption, configuration, and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog's product management, engineering, and technical services teams to help identify new features and products
• Continuously evolve best practices for technical product adoption and customer success
• Develop and maintain a deep understanding of Datadog's products and services, as well as industry trends and competitor offerings
• Create and deliver technical presentations and demonstrations to customers and internal stakeholders
• Travel up to 30% of the time to meet with customers and attend industry events

What We Are Looking For

• Solid technical grounding and hands-on experience of IT operations
• Confident in hands-on experience with AWS, Azure, or GCP
• Comfortable with scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet
• Skilled in using CI/CD tools such as Jenkins, Gitlab, etc.
• Knowledgeable about containerization tools such as Docker, Kubernetes, or Rancher
• Previous experience working as a Technical Account Manager supporting mid-market and/or Enterprise customers in the cloud space
• Experience working with cross-functional teams, including sales, support, and engineering
• Experienced using Datadog and/or other cloud monitoring tools
• Thai language proficiency is a requirement for this role
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Ability to work in a fast-paced environment and adapt to changing priorities and requirements

Nice to Have

• Experience with other cloud-based monitoring tools such as New Relic, Splunk, or AppDynamics
• Familiarity with agile development methodologies and DevOps practices
• Knowledge of IT service management frameworks such as ITIL
• Experience with project management tools such as Asana, Trello, or Jira
• Certification in cloud computing, such as AWS Certified Solutions Architect or Azure Certified Solutions Architect

Benefits and Perks

• Best-in-breed onboarding program to get you up to speed quickly
• Generous global benefits, including health insurance, retirement savings, and paid time off
• Intra-departmental mentor and buddy program for in-house networking and career development
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing to help you grow and succeed
• An inclusive company culture, with the opportunity to join our Community Guilds and Inclusion Talks
• Remote work stipend to help you set up your home office
• Access to cutting-edge technology and tools to help you do your job effectively
• Flexible working hours and a healthy work-life balance

• Make sure to highlight your technical skills and experience in your resume and cover letter, particularly in areas such as cloud computing, IT operations, and scripting languages.
• Develop a strong understanding of Datadog's products and services, as well as industry trends and competitor offerings, to show your passion for the role and the company.
• Prepare to talk about specific examples of how you have driven customer success and technical services in previous roles, using the STAR method to structure your responses.
• Be ready to discuss your experience working with cross-functional teams, including sales, support, and engineering, and how you have adapted to changing priorities and requirements.
• Show your ability to communicate complex technical concepts to both technical and non-technical stakeholders, and highlight your strong communication and interpersonal skills.
• Research the company culture and values, and be prepared to talk about how you align with them and how you can contribute to the team's success.