Technical Account Manager 3

## About the Role The Technical Account Manager role at Twilio is a critical position that requires a unique blend of technical expertise and customer-facing skills. As a Technical Account Manager, you will be the primary point of contact for Twilio's strategic customers, providing technical support and guidance to ensure their success. You will be working closely with the customers' developers, architects, and support personnel to resolve complex technical issues and provide proactive guidance to optimize their use of Twilio's products. The role is part of a remote-first team, and you will be working from the comfort of your own home, collaborating with colleagues across different time zones. You will be expected to be self-motivated, disciplined, and able to work effectively in a remote environment. The team is committed to delivering exceptional customer experiences, and you will be an integral part of this effort. Twilio is a company that values diversity, equity, and inclusion, and this role is no exception. You will be working with a diverse group of customers and colleagues, and you will be expected to be sensitive to their needs and perspectives. ## What You Will Do - Provide technical support and guidance to Twilio's strategic customers - Work closely with customers' developers, architects, and support personnel to resolve complex technical issues - Collaborate with internal teams, including Product and Engineering, to ensure that customer feedback is incorporated into product development - Develop and deliver technical presentations and training sessions to customers and internal stakeholders - Analyze customer trends and patterns, and provide recommendations for improvement - Work with customers to optimize their use of Twilio's products and services - Develop and maintain technical documentation and knowledge base articles - Participate in on-call rotations and provide 24/7 support to customers - Collaborate with the sales team to identify and pursue new business opportunities - Stay up-to-date with industry trends and developments, and apply this knowledge to improve customer outcomes ## What We Are Looking For - 4-6 years of experience in a technical account management or similar role - Strong knowledge of RESTful technology, APIs, and cloud solutions - Experience working with customers in a technical capacity, preferably in a software or telecommunications company - Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders - Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues - Ability to work effectively in a remote team environment, with minimal supervision - Experience working with Agile development methodologies and version control systems such as Git - Strong understanding of software development principles and practices - Experience with programming languages such as Java, Python, or C# ## Nice to Have - Experience working with Twilio's products and services - Knowledge of cloud-based technologies, such as AWS or Azure - Experience working in a startup or fast-paced environment - Certification in a technical discipline, such as CompTIA or Cisco - Experience working with customers in a specific industry, such as finance or healthcare ## Benefits and Perks - Competitive salary and benefits package - Opportunity to work with a fast-growing and innovative company - Collaborative and dynamic work environment - Professional development and growth opportunities - Flexible working hours and remote work options - Access to the latest technologies and tools - Recognition and reward programs for outstanding performance - Comprehensive health and wellness programs - Retirement savings plan and matching program

- Make sure you have a strong understanding of RESTful technology and API troubleshooting, as these skills are essential for the role.

• Be prepared to provide specific examples of your experience working with customers in a technical capacity.
• Highlight your ability to work effectively in a remote team environment, and provide examples of your experience with remote collaboration tools.
• Show enthusiasm and passion for Twilio's products and services, and be prepared to ask informed questions about the company and the role.
• Tailor your resume and cover letter to the specific requirements of the job, and be sure to include any relevant certifications or training.
• Be prepared to discuss your experience with cloud-based technologies and your ability to learn new systems and tools.