Technical Account Manager - DACH
Customer Success
WFA Digital Insight
As demand for renewable energy solutions surges, technical account management roles like this one are in high demand. With expertise in digital skills and remote work, candidates can stand out in a competitive market. SolarEdge, a leader in smart energy technology, offers a unique chance to work on innovative projects and develop skills in a multidisciplinary environment.
Job Description
About the Role
SolarEdge is seeking a Technical Account Manager for the DACH region to join their service team. The successful candidate will be a key point of contact for defined accounts and locations, working closely with internal departments and technical support.Responsibilities
- Serve as a key point of contact for defined accounts and locations for internal departments such as service, logistics, or sales
- Collaborate with technical support to solve problems and develop proactive activities
- Develop tailor-made customer service solutions to support strategic customer goals
- Ensure customers are regularly trained and meet required qualifications
- Create and present account analyses to optimize processes and products
Requirements
- Completed studies in Electrical/Electronics Technologies or comparable qualifications
- Several years of experience in service, customer service, or customer care
- Customer-oriented, communicative, and able to convey complex facts in an understandable way
- Proficient in Microsoft Office products and fluent in both German and English
How to Stand Out
- Develop a strong understanding of photovoltaics and renewable energy solutions to increase your chances of success in this role
- Showcase your ability to work independently and as part of a team, highlighting experiences where you've collaborated with technical support and sales teams
- Be prepared to discuss your approach to developing customer service solutions and how you've handled complex customer issues in the past
- Consider creating a portfolio that demonstrates your technical skills and experience in customer service or account management
- When negotiating salary, research the market rate for similar positions in the DACH region and be prepared to discuss your expected compensation package
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