Technical Account Manager - DACH

SolarEdgeSolarEdge·Remote(Munich)
Customer Success

WFA Digital Insight

The demand for skilled professionals in the renewable energy sector has grown significantly in recent years. With the increasing focus on sustainable energy solutions, companies like SolarEdge are looking for talented individuals to drive their mission forward. As a Technical Account Manager, you'll need to possess strong technical and communication skills to succeed in this role. The DACH region is a key market for SolarEdge, and this position offers a unique chance to work with a global leader in smart energy technology.

Job Description

About the Role

SolarEdge is seeking a Technical Account Manager to join their service team in the DACH region. As a key point of contact for defined accounts and locations, you will work closely with internal departments such as service, logistics, and sales.

Responsibilities

  • Develop and implement tailor-made customer service solutions to support strategic customer goals
  • Collaborate with technical support to solve problems and process proactive activities
  • Create and present account analyses to optimize processes and products
  • Ensure customers are regularly trained and meet required qualifications

Requirements

  • Completed subject-specific studies in Electrical/Electronics Technologies or comparable qualifications
  • Several years of experience in service, customer service, or customer care
  • Strong affinity for photovoltaics and customer-oriented communication skills
  • Proficiency in Microsoft Office products and fluency in German and English

How to Stand Out

  • Familiarize yourself with SolarEdge's products and services to demonstrate your knowledge and enthusiasm during the application process
  • Highlight your experience in customer service and technical support, and be prepared to provide specific examples of your accomplishments
  • Develop a strong understanding of the DACH region's energy market and the role of renewable energy in it
  • Prepare to discuss your communication and problem-solving skills, as these are crucial for success in this role
  • Be prepared to ask informed questions during the interview, such as those related to the company's technology and future plans

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