Technical Account Manager - DACH
Customer Success
WFA Digital Insight
The demand for renewable energy experts is on the rise, with solar energy solutions leading the charge. As a technical account manager in this field, you'll need a unique blend of digital skills, customer service expertise, and industry knowledge. SolarEdge, a global leader in smart energy technology, is looking for a skilled professional to join their team in Munich, and with the right skills, you could be part of a company that's shaping the future of energy.
Job Description
About the Role
SolarEdge is seeking a Technical Account Manager to join their team in Munich, focusing on the DACH region. The successful candidate will be a key point of contact for defined accounts and internal departments, working closely with technical support to solve problems and develop customer service solutions.Responsibilities
- Act as a key point of contact for defined accounts and locations for internal departments
- Work closely with technical support to solve problems and develop proactive activities
- Develop tailor-made customer service solutions to support strategic customer goals
- Ensure customers are regularly trained and meet required qualifications
- Create and present account analyses to optimize processes and products
Requirements
- Completed studies in Electrical/Electronics Technologies or comparable qualifications
- Several years of experience in service, customer service, or customer care
- Customer-oriented, communicative, and able to convey complex facts in an understandable way
- Proficient in Microsoft Office products and fluent in both German and English
How to Stand Out
- Develop a strong understanding of solar energy solutions and the latest industry trends to stand out in your application.
- Showcase your customer service skills by providing examples of successful account management and conflict resolution.
- Familiarize yourself with Microsoft Office products and be prepared to demonstrate your proficiency.
- Highlight your ability to work independently and as part of a team, with excellent communication skills in both German and English.
- Be prepared to discuss your experience with digital tools and technologies, and how you've applied them in previous roles.
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