Technical Account Manager - DACH
WFA Digital Insight
The demand for renewable energy has grown exponentially, with solar energy expected to power over 20% of global electricity by 2027. As a result, companies like SolarEdge are seeking skilled professionals to drive their growth in the DACH region. With the rise of remote work, technical account managers with strong digital skills are in high demand. This role stands out for its focus on smart energy technology and the opportunity to work with a multidisciplinary team. Before applying, candidates should be prepared to showcase their experience in customer-facing roles, technical expertise, and ability to work independently.
Job Description
About the Role
As a Technical Account Manager at SolarEdge, you will be the key point of contact for defined accounts and locations, working closely with internal departments such as service, logistics, and sales. Your primary goal will be to develop and implement tailored customer service solutions that support strategic customer goals and intensify cooperation. You will be part of a dynamic team that values creativity, agility, and impactful work.The Technical Account Manager role is critical to SolarEdge's success in the DACH region, as it requires a deep understanding of the company's innovative solutions, including solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. You will work closely with technical support to solve complex problems and process proactive activities, ensuring that customers receive exceptional service and support.
As a Technical Account Manager, you will have the opportunity to work with a talented team of professionals who share your passion for smart energy technology. You will be responsible for regular creation and presentation of account analyses to optimize processes and products, and you will work closely with Technical Support and Sales to drive growth and customer satisfaction.
What You Will Do
- Develop and implement tailored customer service solutions to support strategic customer goals and intensify cooperation
- Work closely with technical support to solve complex problems and process proactive activities
- Create and present regular account analyses to optimize processes and products
- Collaborate with internal departments such as service, logistics, and sales to ensure seamless customer support
- Develop and maintain strong relationships with key customers and stakeholders
- Identify and pursue new business opportunities in the DACH region
- Provide training and support to customers to ensure they meet the required qualifications
- Work closely with Technical Support and Sales to drive growth and customer satisfaction
- Analyze customer feedback and provide recommendations for process improvements
- Stay up-to-date with industry trends and developments in smart energy technology
What We Are Looking For
- Completed subject-specific studies in Electrical/Electronics Technologies or comparable qualifications
- Several years of experience in service, customer service, or customer care, preferably in the solar or renewable energy industry
- High affinity for photovoltaics and experience with solar energy systems
- Excellent communication and interpersonal skills, with the ability to convey complex information in a clear and concise manner
- Strong customer orientation and ability to work independently
- Proficiency in Microsoft Office products and ability to use them safely
- Good command of both German and English languages
- Willingness to travel occasionally for customer or site visits
- Experience with CRM reporting and project management tools
- Strong analytical and problem-solving skills
Nice to Have
- Experience with solar industry-specific software and systems
- Knowledge of energy storage and backup systems
- Familiarity with AI-based energy management systems
- Certification in customer service or account management
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading company in the renewable energy industry
- Collaborative and dynamic work environment
- Professional development and training opportunities
- Flexible working hours and remote work options
- Access to the latest technology and tools
- Recognition and reward for outstanding performance
- Comprehensive health and wellness program
- Retirement savings plan and other benefits
How to Stand Out
- Make sure to highlight your experience in customer-facing roles and your ability to work independently in your application.
- Familiarize yourself with SolarEdge's products and services, including solar inverters, battery storage, and AI-based energy management systems.
- Be prepared to discuss your experience with CRM reporting and project management tools, and how you have used them to drive customer satisfaction.
- Showcase your knowledge of the solar industry and your understanding of the company's mission and values.
- Prepare examples of times when you have developed and implemented tailored customer service solutions, and how they resulted in positive outcomes.
- Be ready to discuss your salary expectations and benefits requirements, and be prepared to negotiate.
- Research the company culture and values, and be prepared to ask questions about the team and the work environment.
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