Technical Account Manager - EU / UK

About the Role

The Technical Account Manager role is a key part of Marqeta's customer-facing team, working to build and maintain strong relationships with customers and to identify new business opportunities. You will be expected to have a strong understanding of Marqeta's products and services, as well as the ability to communicate complex technical information to both technical and non-technical audiences.

As a Technical Account Manager at Marqeta, you will be part of a dynamic team that is passionate about delivering innovative payment solutions to customers. You will have the opportunity to work with a range of customers, from small startups to large enterprises, and to be part of a team that is shaping the future of payments.

What You Will Do

• Serve as the primary technical point of contact for key customers, providing guidance and support to ensure successful implementation and ongoing use of Marqeta's payment solutions
• Work closely with internal teams, including Solutions Engineering, Product, and Technology, to stay up-to-date on the latest developments and to provide feedback from customers
• Develop and maintain strong relationships with customers, identifying new business opportunities and working to expand existing relationships
• Provide technical guidance and support to customers, including troubleshooting and resolving technical issues
• Collaborate with internal teams to develop and deliver customized solutions for customers
• Stay up-to-date on industry trends and developments, applying this knowledge to identify new business opportunities and to improve customer satisfaction
• Develop and maintain technical documentation, including customer-facing documentation and internal knowledge base articles
• Participate in sales meetings and customer calls, providing technical expertise and support to the sales team
• Identify and mitigate potential technical risks, working with internal teams to develop and implement solutions

What We Are Looking For

• 5+ years of customer-facing work experience in high-tech or financial technology services, with a focus on technical account management, solutions engineering, or technical consulting
• Excellent written and verbal communication skills, with the ability to clearly articulate complex technical information to both technical and non-technical audiences
• Strong technical skills, with experience working with payment systems and technologies
• Ability to develop and maintain strong relationships with customers, identifying new business opportunities and working to expand existing relationships
• Experience working in a fast-paced, dynamic environment, with the ability to prioritize multiple tasks and projects simultaneously
• Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues
• Experience working with cross-functional teams, including sales, marketing, and product development
• Ability to travel to customer locations, as needed

Nice to Have

• Experience working with payment processing systems and technologies
• Knowledge of programming languages, such as Java or Python
• Experience working with cloud-based technologies, such as AWS or Azure
• Certification in payment processing or a related field

Benefits and Perks

• Competitive salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) or pension plan, with company match
• Flexible work arrangements, including remote work options
• Professional development opportunities, including training and education programs
• Access to the latest technologies and tools, including payment processing systems and software development tools
• Collaborative and dynamic work environment, with a team of experienced professionals

• Be prepared to provide specific examples of your experience working with payment processing systems and technologies.
• Make sure your resume and cover letter are tailored to the Technical Account Manager role, highlighting your technical skills and experience working with customers.
• Develop a strong understanding of Marqeta's products and services, as well as the company's approach to payment processing and customer satisfaction.
• Practice your communication skills, including your ability to articulate complex technical information to both technical and non-technical audiences.
• Be prepared to ask questions during the interview process, including questions about the company culture and the team you will be working with.
• Consider developing a portfolio of your work, including examples of your technical documentation and customer-facing materials.
• Be prepared to negotiate your salary and benefits, based on your experience and qualifications.