Technical Account Manager, French speaking

About the Role

The Wiz platform is trusted by security teams all over the world, and we have a proven track record of success. We value world-class talent and offer a culture that encourages creativity, innovation, and growth. As a leading player in a massive and growing market, we continue to look for exceptional professionals who are eager to make a significant impact on our team.

You will be working closely with a team of experienced professionals who are passionate about cloud security and customer success. Your role will be critical in ensuring that our customers are able to unlock the full value of the Wiz platform and achieve their cloud security goals.

What You Will Do

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
• Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
• Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction.
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments (product management, support, ...).
• Offer insights regarding the availability of new features in Wiz.
• Program manage account escalations effectively.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.
• Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform.
• Continuously monitor news related to new & emerging cloud security threats.
• Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

What We Are Looking For

• 3+ years of experience in technical customer-facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
• Strong technical expertise in cloud security, with a deep understanding of cloud infrastructure and security threats.
• Excellent customer-facing skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Experience with cloud security platforms and technologies, such as AWS, Azure, Google Cloud, or similar.
• Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.
• Excellent collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.
• Strong business acumen, with the ability to understand customer business needs and develop strategies to meet those needs.
• Experience with project management tools and methodologies, such as Agile or Scrum.
• Strong written and verbal communication skills, with the ability to develop and deliver technical presentations and reports.

Nice to Have

• Experience with Wiz or similar cloud security platforms.
• Certification in cloud security, such as AWS Certified Security - Specialty or similar.
• Experience with programming languages, such as Python, Java, or similar.
• Experience with data analytics and visualization tools, such as Tableau or similar.
• Experience with IT service management frameworks, such as ITIL or similar.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a leading company in the cloud security industry.
• Collaborative and dynamic work environment.
• Professional development opportunities, including training and certification programs.
• Flexible work arrangements, including remote work options.
• Access to the latest cloud security technologies and tools.
• Opportunity to work with a diverse range of customers and industries.
• Recognition and reward programs for outstanding performance.
• Comprehensive health and wellness programs, including mental health support.

• Make sure you have a strong understanding of cloud security concepts and technologies, including cloud infrastructure and security threats.
• Develop a portfolio of your work, including case studies and testimonials from previous customers.
• Practice your presentation skills, as you will be expected to communicate complex technical concepts to non-technical stakeholders.
• Research the company and the Wiz platform, including the company culture and values.
• Be prepared to discuss your experience with cloud security platforms and technologies, including any relevant certifications or training.
• Highlight your problem-solving skills and ability to analyze complex technical issues and develop creative solutions.
• Emphasize your excellent customer-facing skills and ability to communicate effectively with non-technical stakeholders.