Technical Account Manager (German Speaking)
WFA Digital Insight
The demand for skilled Technical Account Managers has risen significantly, with a 25% increase in job postings over the past year. As companies like Guidewire Software continue to expand their cloud offerings, the need for experts who can build strong relationships with customers and provide technical guidance has never been more pressing. With Guidewire's commitment to innovation and customer success, this role offers a unique opportunity for professionals to make a real impact in the industry. Candidates should be prepared to showcase their technical expertise, leadership skills, and ability to work in a fast-paced environment.
Job Description
About the Role
The Technical Account Manager position at Guidewire Software is a critical role that requires a unique blend of technical expertise, business acumen, and interpersonal skills. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with Guidewire Cloud customers, providing technical enablement and guidance to ensure their success. You will work closely with the Customer Success and Alliances organization to deliver exceptional customer experiences and drive long-term growth.The role involves working with customers at various stages of their journey, from onboarding to post-production, and serving as a primary liaison between the customer team and the Guidewire Product Development & Operations team. You will be responsible for providing technical feature education, service management, and escalation support to ensure that customers are able to fully utilize the Guidewire Cloud platform.
Guidewire Software is a leading provider of software solutions for the insurance industry, and the Technical Account Manager role is a key part of the company's customer success strategy. As a Technical Account Manager, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.
What You Will Do
- Build and maintain strong relationships with Guidewire Cloud customers
- Provide technical enablement and guidance to customers
- Serve as a primary liaison between the customer team and the Guidewire Product Development & Operations team
- Deliver technical feature education and training to customers
- Manage service requests and escalations
- Collaborate with the Customer Success and Alliances organization to deliver exceptional customer experiences
- Develop and execute plans to ensure customer success and drive long-term growth
- Work closely with the Guidewire Product Development & Operations team to resolve technical issues and improve the overall customer experience
- Participate in quarterly business reviews and other strategic planning activities
- Identify and pursue opportunities to upsell and cross-sell Guidewire products and services
What We Are Looking For
- 5+ years of experience in a technical account management or similar role
- Strong technical skills, including experience with cloud-based platforms and software as a service (SaaS) models
- Excellent communication and interpersonal skills
- Ability to build and maintain strong relationships with customers and internal stakeholders
- Strong problem-solving and analytical skills
- Experience with project management and coordination
- Familiarity with Guidewire products and services (desired)
- Bachelor's degree in a technical field, such as computer science or engineering
- Experience with Salesforce and Excel
Nice to Have
- Experience with cloud-based customer relationship management (CRM) systems
- Familiarity with DevOps practices and tools
- Experience with data analysis and reporting
- Certification in a technical field, such as cloud computing or cybersecurity
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading provider of software solutions for the insurance industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Recognition and reward programs for outstanding performance
- Comprehensive health and wellness programs
- Generous paid time off and holiday schedule
How to Stand Out
- To stand out as a candidate, be prepared to showcase your technical expertise and experience working with cloud-based platforms.
- Highlight your ability to build and maintain strong relationships with customers and internal stakeholders.
- Familiarize yourself with Guidewire products and services, and be prepared to discuss your experience with similar technologies.
- Be prepared to provide specific examples of your problem-solving and analytical skills, and how you have applied them in previous roles.
- Consider obtaining certifications in technical fields, such as cloud computing or cybersecurity, to demonstrate your expertise and commitment to professional development.
- Be prepared to discuss your experience with project management and coordination, and how you have managed multiple priorities and deadlines in previous roles.
- Research the company culture and values, and be prepared to discuss how your skills and experience align with Guidewire's mission and goals.
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