Technical Account Manager - SF based

About the Role

The role is based in San Francisco, but Posthog is a remote-friendly company, and you will have the opportunity to work with a global team. You will report to Simon Fisher, the Manager of the Product-led Sales team.

Posthog is a product-led company that has already made a significant impact in the digital marketing space. With over 100,000 companies using their products, they are now looking to expand their team and drive further growth.

What You Will Do

• Develop and execute account plans to drive growth and revenue from existing customers
• Identify new sales opportunities and collaborate with the sales team to pursue them
• Work closely with the product team to provide feedback and insights on customer needs
• Build and maintain strong relationships with key stakeholders, including technical and business leaders
• Develop and deliver technical presentations and demonstrations to customers
• Collaborate with the customer success team to ensure customer satisfaction and retention
• Analyze customer data and provide insights to inform sales and marketing strategies
• Develop and maintain a deep understanding of Posthog's products and services
• Stay up-to-date with industry trends and developments, and apply this knowledge to drive sales and growth

What We Are Looking For

• 3+ years of experience in a technical account management or sales role, preferably in the digital marketing or software industry
• Strong technical skills, including experience with digital marketing tools and platforms
• Excellent communication and interpersonal skills, with the ability to build strong relationships with technical and business stakeholders
• Strong business acumen, with the ability to analyze customer data and provide insights to inform sales and marketing strategies
• Experience working with remote teams and collaborating with stakeholders across different time zones
• Strong problem-solving skills, with the ability to think critically and outside the box
• Experience with customer relationship management (CRM) software and sales automation tools
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Nice to Have

• Experience working with product-led sales teams and driving growth through customer success
• Knowledge of programming languages, such as Python or JavaScript
• Experience with data analysis and visualization tools, such as Tableau or Power BI
• Certification in sales or marketing, such as HubSpot or Google Analytics

Benefits and Perks

• Competitive salary and equity package
• Opportunity to work with a fast-growing and innovative company
• Collaborative and dynamic work environment
• Flexible working hours and remote work options
• Professional development opportunities, including training and education programs
• Access to the latest digital marketing tools and platforms
• Comprehensive health and wellness package, including medical, dental, and vision insurance
• Generous paid time off policy, including vacation, sick leave, and holidays
• Remote stipend to support remote work setup and expenses

• Make sure to highlight your technical skills and experience in your resume and cover letter, as well as your ability to work with remote teams and collaborate with stakeholders across different time zones.
• Prepare to talk about specific examples of how you have driven growth and revenue in previous roles, and how you have built and maintained strong relationships with technical and business stakeholders.
• Familiarize yourself with Posthog's products and services, and be prepared to ask informed questions during the interview process.
• Showcasing your ability to think critically and outside the box, and to provide insights and recommendations to drive sales and growth, will be key to standing out in this role.
• Don't be afraid to ask about salary and benefits during the interview process, and be prepared to negotiate based on your research and industry standards.
• Pay attention to red flags during the interview process, such as a lack of transparency or unclear expectations, and don't hesitate to ask questions or seek clarification.