Technical Account Manager - Tech Touch (Remote, BRA)
WFA Digital Insight
As remote work continues to revolutionize the tech landscape, the demand for Technical Account Managers has surged. In 2023, organizations are increasingly seeking individuals who can bridge technical expertise with customer service skills. CrowdStrike, a leader in cybersecurity, stands out for its commitment to innovation and employee autonomy. This role challenges candidates to leverage both technical knowledge and interpersonal skills to strengthen customer relationships. Before applying, candidates should focus on showcasing their problem-solving abilities and technical background, particularly with enterprise web technologies.
Job Description
About the Role
As a Remote Technical Account Manager at CrowdStrike, you will serve as a key technical contact for our customers, ensuring their success with our cybersecurity solutions.
Responsibilities
- Act as a technical liaison, supporting customer inquiries and case escalations.
- Assist in the customer onboarding process.
- Conduct quarterly health checks and business reviews.
- Participate in rotation for on-call technical support during normal business hours.
- Collaborate with internal teams to resolve customer issues.
- Manage renewal risks and work with sales to secure successful renewals and upsells.
- Stay updated on product knowledge and share best practices within the team.
Requirements
- Bachelor’s Degree or equivalent experience required.
- Proficient with Windows Operating Systems.
- Knowledgeable in enterprise web technologies and security infrastructures.
- Strong customer service skills, with the ability to quickly establish technical credibility.
- Excellent verbal and written communication skills.
How to Stand Out
- Familiarize yourself with CrowdStrike's security solutions and technologies to demonstrate your knowledge in interviews.
- Highlight your experience with customer support and technical problem-solving in your application.
- Prepare examples of how you've successfully handled technical inquiries or escalations in past roles.
- Be ready to discuss your experience with tools like Excel, particularly in terms of data analysis and reporting.
- Research CrowdStrike's company values and mission to align your answers with their culture during interviews.
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