Technical Account Manager

## About the Role As a Technical Account Manager at Yuno, you will be responsible for owning and elevating the company's technical customer relationships across Latin America. This is a leadership position that requires a combination of deep technical expertise and the ability to inspire a team, build trust with customers, and drive outcomes that matter. You will be the senior technical voice for Yuno's most strategic accounts in the region, setting the standard for great technical partnerships. Day-to-day, you will lead a team of Technical Account Managers while staying close to the most complex customer challenges yourself. The Latin American market is one of the fastest-growing payment ecosystems in the world, with unique local nuances and high-stakes integrations. This environment rewards individuals who bring both precision and resilience, someone who can stay steady under pressure, push through hard problems, and come out with better solutions and stronger customer relationships. The role sits at the heart of Yuno's cross-functional engine, working closely with Product, Development, Sales, and Partnerships teams to ensure customer insights translate into real improvements and that internal teams have the context they need to move fast. You will set best practices, define how the Technical Account Management function scales, and ensure every integration your team owns reflects the quality and reliability Yuno's customers expect. ## What You Will Do - Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges - Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation - Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring - Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value - Partner with developers and senior engineers to provide strategic technical guidance and support solution design - Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap - Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth - Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery - Champion the Latin American customer base internally, bringing regional intelligence into Yuno's strategic conversations ## What We Are Looking For - Minimum of 5 years of experience in technical account management or integration engineering, preferably in fintech or payments - Proven track record of leading or mentoring technical teams - Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger - Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks - Fluency in English and Portuguese is a plus; Spanish is also desirable - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and deliver results under pressure - Strong problem-solving skills and attention to detail - Experience with Excel and other productivity tools ## Nice to Have - Experience in a similar role within the fintech or payments industry - Knowledge of Latin American market nuances and regulations - Certification in technical account management or a related field - Experience with project management tools and methodologies ## Benefits and Perks - Opportunity to work with a leading fintech company in Latin America - Competitive salary and benefits package - Remote work arrangement with flexible hours - Professional development opportunities and training programs - Access to the latest technologies and tools - Collaborative and dynamic work environment - Recognition and reward for outstanding performance - Health and wellness programs - Paid time off and holidays

- To stand out in your application, highlight your experience in technical account management, particularly in the fintech or payments sector.

• Ensure your resume and cover letter are tailored to the requirements of the job, emphasizing your technical skills and leadership experience.
• Prepare to discuss your approach to complex integration challenges and how you drive resolution in high-pressure situations.
• Showcase your knowledge of RESTful APIs, SOAP, JSON, XML, and API management tools, as well as your proficiency in web fundamentals.
• Be ready to provide examples of your experience working in a cross-functional team environment and your ability to communicate technical information to non-technical stakeholders.
• Consider learning about the Latin American market and its unique nuances to demonstrate your interest in the role and the region.
• Practice your problem-solving skills and be prepared to tackle scenario-based questions during the interview process.