Technical Administrator 2
WFA Digital Insight
As demand for skilled technical administrators continues to rise, with a 25% increase in remote job postings in the last year, Twilio's Technical Administrator 2 role stands out in the current market. With a strong focus on Salesforce and GTM, this role requires a unique blend of technical expertise and business acumen. As a leader in the communications industry, Twilio offers a dynamic and inclusive work environment, with a remote-first approach that values diversity and global inclusion. With the company's commitment to innovation and customer experience, this role is ideal for those looking to make a real impact. Before applying, candidates should be prepared to showcase their technical skills, problem-solving abilities, and passion for delivering exceptional results.
Job Description
About the Role
The Technical Administrator 2 role at Twilio is a unique opportunity to join a growing team of professionals who are passionate about delivering innovative solutions to businesses and developers worldwide. As a Technical Administrator, you will be responsible for managing and improving the Salesforce.com platform, ensuring data excellence across the organization, and collaborating with cross-functional teams to drive business growth. Twilio's GTM Automation team is looking for an experienced Salesforce administrator to join their ranks, and this role offers the chance to work closely with the business, apply your mastery of the Salesforce platform, and expand your exposure beyond Salesforce. In this role, you will be working remotely from India, and will be an integral part of a vibrant team with diverse experiences, making a global impact each day.What You Will Do
- Assist project managers in various work streams on Salesforce.com
- Manage large volumes of data and build world-class tools that drive impact
- Collaborate with program managers and stakeholders to uncover process gaps and develop elegant solutions
- Understand and fix existing system problems on a daily basis
- Continually evaluate and identify gaps in the existing codebase to develop solutions for increased extensibility
- Work with cross-functional teams, including developers, business analysts, and stakeholders
- Provide leadership skills to mentor junior administrators and provide guidance on best practices
- Assist in auditing and resolving data integrity issues at a large scale
- Develop and implement data management processes in Salesforce.com and other business systems
What We Are Looking For
- 3+ years of experience in Salesforce administration
- Strong understanding of Salesforce.com and its applications
- Experience with data management and analysis
- Excellent problem-solving skills and attention to detail
- Ability to work collaboratively in a fast-paced environment
- Strong communication and leadership skills
- Experience with GTM systems and processes
- Knowledge of Excel and other Microsoft Office tools
Nice to Have
- Experience with Artificial Intelligence (AI) and machine learning
- Knowledge of cloud-based technologies and platforms
- Certification in Salesforce administration or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a dynamic and innovative company
- Collaborative and inclusive work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to cutting-edge technologies and tools
- Recognition and reward for outstanding performance
How to Stand Out
- To stand out in this role, make sure to highlight your experience with Salesforce administration and GTM systems in your resume and cover letter.
- Be prepared to showcase your problem-solving skills and attention to detail during the interview process.
- Familiarize yourself with Twilio's products and services, and be ready to discuss how you can contribute to the company's mission.
- Emphasize your ability to work collaboratively in a fast-paced environment and your experience with data management and analysis.
- Consider obtaining a certification in Salesforce administration to demonstrate your expertise and commitment to the field.
- Be prepared to ask questions during the interview, such as what a typical day looks like in this role, or what opportunities there are for growth and development within the company.
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