Technical Architect, Go-to-Market

## About the Role The Technical Architect for Go-to-Market plays a pivotal role in defining how GTM platforms work together in practice, translating business strategy and process into scalable system design. This involves working closely with various teams, including engineering, product, operations, and data, to ensure that designed systems are buildable, adopted, and maintainable. The position is central to the ecosystem, focusing on the full customer lifecycle from the first touch through to renewal and expansion.

The role is not just about drawing diagrams but involves direct collaboration with multiple stakeholders to ensure that what is designed is feasible and aligns with the company's long-term goals. The Technical Architect will be responsible for leading the architecture for Salesforce, marketing automation, customer success platforms, and support tooling, ensuring clean handoffs, consistent data models, and scalable automation.

Given the complexity and the critical nature of this role, it is essential for the candidate to have a deep understanding of both the technical and business aspects of GTM platforms. The position requires someone who can bridge the gap between technical capabilities and business strategy, making it an exciting and challenging opportunity for the right candidate.

## What You Will Do - Define how systems connect across the full customer lifecycle, from lead to opportunity, close, onboarding, adoption, renewal, and expansion.

• Structure solutions around core business capabilities to reduce fragmentation and improve reuse.
• Ensure clean handoffs, consistent data models, and scalable automation across domains.
• Lead architecture for Salesforce, marketing automation, customer success platforms, and support tooling.
• Partner with data teams to align system design with the GTM data model and downstream analytics needs.
• Define how AI is embedded into GTM workflows to enhance efficiency and decision-making.
• Collaborate with engineering, product, and operations teams to ensure designed systems are practical and meet business needs.
• Work on reducing technical debt and improving the overall health of the GTM platforms.
• Participate in the development of the technology roadmap for GTM systems.
• Ensure that all solutions are scalable, secure, and compliant with regulatory requirements.

## What We Are Looking For - Experience as a Technical Architect or similar role, preferably in a GTM or similar fast-paced environment.

• Deep understanding of Salesforce and its ecosystem, including marketing automation and customer success platforms.
• Strong knowledge of data integration, data modeling, and data governance.
• Experience with AI and machine learning integration into business processes.
• Excellent collaboration and communication skills, with the ability to work with both technical and non-technical stakeholders.
• Strong problem-solving skills, with the ability to analyze complex issues and develop practical solutions.
• Experience with Agile development methodologies and version control systems like Git.
• Knowledge of security and compliance principles, with experience in ensuring solutions are secure and compliant.
• Strong analytical and troubleshooting skills, with attention to detail.

## Nice to Have - Experience with cloud services such as AWS or Azure.

• Knowledge of DevOps practices and tools like Jenkins or CircleCI.
• Certification in Salesforce or similar technologies.
• Experience with data analytics and visualization tools like Tableau or Power BI.
• Knowledge of IT service management frameworks like ITIL.

## Benefits and Perks - Competitive salary and benefits package.

• Opportunity to work with a leading cloud storage company.
• Flexible working hours and remote work options.
• Professional development opportunities, including training and conference attendance.
• Access to the latest technologies and tools.
• Collaborative and dynamic work environment.
• Health insurance and wellness programs.
• Generous parental leave policy.
• Employee stock purchase plan.

- Ensure your portfolio highlights your experience with Salesforce and data integration, showcasing specific projects and outcomes.

• Prepare to discuss how you've handled complex technical debt and system health issues in previous roles.
• Familiarize yourself with Dropbox's technology stack and be ready to discuss how your skills align with their needs.
• When discussing your experience, focus on achievements rather than responsibilities, highlighting metrics or improvements you've driven.
• Practice explaining technical concepts in simple terms, as you'll be working with both technical and non-technical teams.
• Research the company culture and be prepared to ask questions about the team and the role during the interview.
• Be prepared to discuss your approach to staying updated with the latest technologies and trends in GTM platforms and data integration.