Technical Consultant
WFA Digital Insight
The demand for skilled Salesforce professionals has grown exponentially, with a 25% increase in job postings over the past year. As companies continues to adopt and integrate Salesforce into their operations, the need for technical consultants who can bridge the gap between technology and business goals has never been more pressing. Salesforce, a pioneer in AI-powered CRM, stands at the forefront of this revolution, seeking talented individuals to join their ranks. With its strong focus on innovation and customer success, this role presents a unique opportunity for professionals looking to make a meaningful impact in the industry. Before applying, candidates should be aware of the company's emphasis on continuous learning and certification, as well as its commitment to fostering a culture of trust and collaboration.
Job Description
About the Role
As a Technical Consultant at Salesforce, you will be part of the Professional Services team within the Customer Success Group. Your primary responsibility will be to deliver solutions that transform customers' businesses and their customers' experiences. This involves working closely with teams to discover, design, code, and deploy Salesforce Platform solutions. The role is highly technical, requiring hands-on experience with Salesforce products and the ability to evaluate and implement technical solutions for customers.Technical Consultants at Salesforce are expected to demonstrate technical thought leadership in customer and partner engagements, leading to the successful delivery of solutions. This includes enterprise integrations using middleware tools and platforms. Through an extended onboarding program, you will become a Salesforce Domain Authority, delivering outstanding customer success.
The team you will be working with is dedicated to delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. Your expertise and specialisms will be crucial in engaging with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
What You Will Do
- Work closely with customers to understand their business goals and develop solutions to meet their needs
- Design, code, and deploy Salesforce Platform solutions
- Evaluate and implement technical solutions for customers
- Collaborate with cross-functional teams to deliver projects
- Provide technical leadership in customer and partner engagements
- Identify and proactively handle risk areas and contribute to seeing issues through to project completion
- Develop and maintain technical design documents and application integration plans
- Troubleshoot key customer implementation issues
- Drive the creation of application and technical design documents which leverage Salesforce best practices
- Deliver high client satisfaction (CSAT)
- Provide guidance on the application and integration development best practices
What We Are Looking For
- Strong technical skills in Salesforce and related technologies
- Experience with enterprise integrations using middleware tools and platforms
- Ability to evaluate and implement technical solutions for customers
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Experience with agile development methodologies
- Knowledge of cloud-based technologies and Salesforce ecosystem
- Formal certification in Salesforce or willingness to obtain
Nice to Have
- Experience with Salesforce Domain Authority
- Knowledge of extended onboarding programs and hands-on experience with other Consultants, Architects, and Project Managers
- Familiarity with internal training and knowledge transfer processes
- Experience in a similar role or industry
Benefits and Perks
- Competitive compensation package
- Opportunity to work with a leading AI CRM company
- Continuous learning and certification opportunities
- Collaborative and dynamic work environment
- Flexible and remote work arrangements
- Access to cutting-edge technologies and tools
- Comprehensive health and wellness programs
- Generous PTO and holiday schedule
- Retirement savings plan and equity options
How to Stand Out
- Ensure you have a strong understanding of Salesforce and its ecosystem before applying. Consider obtaining formal certification to stand out.
- Showcase your technical skills through personal projects or previous work experience. A portfolio can be beneficial in demonstrating your capabilities.
- Prepare to discuss your experience with enterprise integrations and middleware tools. Be ready to provide specific examples.
- Highlight your problem-solving skills and ability to work independently and as part of a team.
- Research Salesforce's culture and values to understand their emphasis on trust, innovation, and customer success. Be prepared to discuss how you can contribute to this environment.
- Consider reaching out to current or former Salesforce employees for insights into the company culture and the role.
- Be prepared to negotiate your salary based on your experience and qualifications. Consider factors such as location, industry standards, and company budget.
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