Technical Customer Growth Manager

About the Role

The role is based in South Korea, with a focus on supporting the growth of local game studios. As the gaming industry continues to evolve, the need for skilled professionals who can navigate the complexities of web3, AI-driven analytics, and high-performance growth tools has never been more pressing. With Immutable's commitment to driving innovation and growth, this role offers a unique opportunity to be at the forefront of the gaming industry.

As a Technical Customer Growth Manager, you will be working closely with a team of creators, engineers, and gamers united by a single mission: to build the most valuable growth layer in gaming. With a strong focus on collaboration and innovation, you will be encouraged to share insights, experiment with new approaches, and drive growth through data-driven decision making.

What You Will Do

• Support Korean game studios through technical onboarding and integration across Passport, APIs, smart contracts, and growth tools
• Work closely with Customer Growth Managers on partner strategy and help drive measurable outcomes for studios
• Translate complex technical concepts into clear, practical guidance for non-technical teams
• Troubleshoot integration issues, triage technical questions, and collaborate with engineering when needed
• Advise partners on how to activate Immutable's growth products to improve player acquisition, retention, and monetization
• Share insights from the Korean market to help shape our product roadmap and partner experience
• Grow into owning your own portfolio of accounts as demand expands
• Develop and maintain strong relationships with key stakeholders, including game studios, partners, and internal teams
• Stay up-to-date with the latest industry trends, technologies, and best practices, applying this knowledge to drive growth and innovation

What We Are Looking For

• Native Korean and strong business English communication skills
• A technical foundation, such as a degree in computer science or a similar field, or proven equivalent experience
• Coding proficiency suitable for debugging, implementation support, and technical conversations
• Experience in customer-facing roles within technology, SaaS, gaming, or high-growth environments
• Ability to move comfortably between technical problem-solving and commercial growth work
• A proactive, adaptable mindset with curiosity for web3, games, and emerging technologies
• Strong analytical and problem-solving skills, with the ability to analyze data and drive insights
• Experience working with cross-functional teams, including engineering, marketing, and sales
• Strong communication and interpersonal skills, with the ability to build strong relationships with stakeholders

Nice to Have

• Crypto native or prior exposure to web3, gaming, or digital assets
• Experience in growth, performance marketing, or product experimentation
• Familiarity with web3 ecosystems, NFT campaigns, or community-driven growth
• Experience building and scaling growth frameworks or playbooks in high-growth teams
• Exposure to cross-market initiatives across Asia or other global regions

Benefits and Perks

• Globally competitive base salary and contributions to a long-term incentive plan
• Opportunities for professional growth and development in a rapidly scaling company
• Collaborative and dynamic work environment with a team of creators, engineers, and gamers
• Access to the latest technologies, tools, and training to support your growth and development
• Flexible working arrangements, including remote work options and flexible hours
• Comprehensive health and wellness programs, including mental health support and employee assistance
• Generous parental leave policy and family-friendly benefits
• Annual performance-based bonuses and stock options

• Develop a strong understanding of the gaming industry, including the latest trends, technologies, and best practices. As a Technical Customer Growth Manager, you will be working closely with game studios and partners to drive growth and innovation.
• Build a portfolio of your work, including case studies, examples of successful growth strategies, and technical projects you have led or contributed to. This will help demonstrate your skills and experience to potential employers.
• Practice your coding skills and stay up-to-date with the latest programming languages, tools, and technologies. As a Technical Customer Growth Manager, you will be working closely with engineering teams and will need to be able to communicate technical concepts effectively.
• Prepare to talk about your experience working with cross-functional teams, including engineering, marketing, and sales. As a Technical Customer Growth Manager, you will be working closely with stakeholders across the organization to drive growth and innovation.
• Research the company culture and values, and be prepared to talk about how you align with these. Immutable is a company that values innovation, collaboration, and growth, so be prepared to talk about how you embody these values in your work.
• Be prepared to ask questions about the role, the team, and the company. This will demonstrate your interest in the position and your willingness to learn and grow.