Technical Customer Support Engineer - EMEA

ClickhouseClickhouse·Remote(France (Remote))
Support
AdjustExcel

WFA Digital Insight

As demand for real-time analytics and data warehousing continues to soar, companies like Clickhouse are at the forefront of innovation. With the growth of cloud services, technical customer support engineers with expertise in tools like Adjust and Excel are in high demand. Clickhouse's commitment to transforming how companies use data makes this role particularly interesting for those passionate about cutting-edge technology and exceptional customer service.

Job Description

About the Role

Clickhouse is seeking a Technical Customer Support Engineer to join its global Support Engineering team. This role will involve providing excellent service to customers across EMEA and beyond, interacting with them through various channels such as chat, calls, Slack, and virtual meetings.

Responsibilities

  • Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community, and meetings.
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training.
  • Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers.

Requirements

  • Proficiency in Adjust and Excel is required.

How to Stand Out

  • Familiarize yourself with Clickhouse's products and services to understand the company's offerings and how they cater to customer needs.
  • Highlight your experience with customer-facing roles, especially those involving technical support and problem-solving.
  • Prepare examples of how you've utilized tools like Adjust and Excel in previous roles to improve customer support or resolve technical issues.
  • Showcase your ability to work in a fast-paced, remote environment, emphasizing strong communication and organizational skills.
  • Be ready to discuss your understanding of real-time analytics and data warehousing, and how you see yourself contributing to Clickhouse's mission.

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