Technical Customer Support Engineer - India

About the Role

The role is remote, and you will be working from India, but you will be expected to collaborate with colleagues across different time zones. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth through technical innovation.

ClickHouse is a fast-growing company that is leading the market in real-time analytics, data warehousing, observability, and AI workloads. With a strong focus on customer satisfaction and a commitment to innovation, ClickHouse is an exciting place to work for professionals who are passionate about technology and customer service.

What You Will Do

• Support and guide ClickHouse users, customers, and prospects via various channels, including cases, chat, Slack, community, and meetings
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with users, community, and customers through documentation, knowledge base, blogs, meetups, webinars, and training
• Collaborate with global Support Services, Engineering, Go to Market, and Product Management teams to define functionality required by users and customers
• Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers
• Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse
• Provide professional response, on-call coverage, and guidance within the required Service Level Agreements (SLAs) on technical cases
• Build strong, trusted relationships with colleagues, customers, and partners
• Work closely with the global Support Engineering team to ensure that customer issues are resolved promptly and efficiently
• Participate in knowledge-sharing activities, such as creating documentation, blogging, and presenting webinars
• Stay up-to-date with the latest trends and developments in the industry, including new technologies and emerging platforms

What We Are Looking For

• Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker
• Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
• Ability to work in a fast-paced, dynamic environment with a strong focus on customer satisfaction
• Mindset of teamwork, global engagement, empathy, and solving challenging problems
• Ability to build strong relationships with colleagues, customers, and partners
• Experience with customer-facing roles, such as technical support, account management, or consulting
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box
• Ability to adapt quickly to new technologies, platforms, and processes

Nice to Have

• Experience with cloud-based data analytics platforms, such as AWS, Google Cloud, or Microsoft Azure
• Knowledge of programming languages, such as Python, Java, or C++
• Familiarity with DevOps tools, such as Jenkins, Docker, or Kubernetes
• Experience with Agile development methodologies, such as Scrum or Kanban
• Certification in cloud computing, data analytics, or related fields

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a cutting-edge platform and collaborate with a global team
• Flexible working hours and remote work arrangements
• Professional development opportunities, including training and certification programs
• Access to the latest technologies and tools, including cloud-based platforms and DevOps tools
• Collaborative and dynamic work environment with a strong focus on teamwork and innovation
• Recognition and reward programs, including bonuses and stock options
• Comprehensive health and wellness programs, including medical, dental, and vision insurance
• Generous paid time off and vacation policies, including holidays and sick leave

• Develop a strong understanding of cloud-based data analytics platforms, including ClickHouse, and be prepared to discuss your experience and skills in this area.
• Highlight your customer service skills, including your ability to communicate effectively with customers, empathy, and problem-solving abilities.
• Be prepared to provide examples of your technical expertise, including experience with SQL databases, OLAP, cloud-native SaaS, and distributed systems.
• Show your passion for innovation and your willingness to learn and adapt to new technologies and platforms.
• Prepare to discuss your experience with customer-facing roles, including technical support, account management, or consulting, and be ready to provide examples of your skills in these areas.
• Be prepared to ask questions about the company culture, the team you will be working with, and the opportunities for growth and development within the company.
• Research the company and the role beforehand, and be prepared to discuss your knowledge and understanding of the company and its products.