Technical Implementations Lead US

About the Role

The Technical Implementations Lead will be working in a fast-paced environment, balancing concurrent projects and prioritizing tasks effectively. Strong interpersonal skills are essential in this role, as the candidate will be collaborating with internal teams, including core development, product management, solution architecture, and support. The ability to work effectively with external clients and stakeholders is also critical.

Smile Digital Health's innovative approach to healthcare technology has earned the company a reputation as a leader in the industry. With its FHIR-based data liberation platform, the company is committed to making healthcare data more accessible and manageable. As a Technical Implementations Lead, the candidate will be contributing to the company's mission of #BetterGlobalHealth and working with a talented team of professionals who share a passion for healthcare technology.

What You Will Do

• Collaborate with customers to support their implementation projects within the scope of Smile Digital Health's products and services
• Configure the Smile platform, script, troubleshoot, design technical solutions, and provide architectural guidance
• Develop expertise in Smile's core technologies and standards, such as HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON, and XML
• Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary
• Stay current with industry trends and best practices to help guide clients' initiatives and ensure they're aligned with the latest advancements
• Collaborate regularly with Smile Digital Health's customer-facing teams to drive the profitability of professional services engagements
• Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes
• Participate in the on-call support rotation for after-hours assistance as needed
• Support the development and evaluation of RFIs and RFPs to help secure new business

What We Are Looking For

• Minimum 5 years of professional experience in Java and JavaScript development
• Proven expertise in Spring, REST, SQL, and Git
• 3+ years of experience in designing, developing, and delivering software solutions independently and as part of a collaborative team
• Strong interpersonal skills with a demonstrated ability to work effectively with internal and external clients and teams
• Excellent analytical and problem-solving abilities with a keen ability to recognize issues and provide effective solutions
• Highly organized and adaptable in prioritizing tasks
• Exceptional communication skills, both written and oral, with confidence in leading meetings, documenting ideas, and persuading others
• Successful completion of an undergraduate degree in Health Informatics, Computer Science, Engineering, or related fields

Nice to Have

• Knowledge in healthcare open standards (one or many): HL7 v2, FHIR, CCDA
• Experience with Kafka, ActiveMQ, or other MQ systems, MongoDB, and Docker, and Kubernetes
• Experience in Python and JavaScript
• Healthcare system experience
• Experience with cloud development (AWS, Azure, etc.)
• Experience with Agile, Scrum, Waterfall, and iterative methodologies

Benefits and Perks

• Remote work environment
• Flexible time away from work policy, including PTO, personal, and sick days
• Competitive compensation package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Recognition and reward for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) or retirement plan

• Tip: Highlight your experience with Java and JavaScript development, and be prepared to provide specific examples of your work.
• To stand out, emphasize your knowledge of healthcare open standards, such as HL7 and FHIR, and your experience with cloud development.
• When applying, make sure to tailor your resume and cover letter to the specific requirements of the role, and be prepared to demonstrate your problem-solving skills.
• During the interview process, be prepared to discuss your experience working with internal and external teams, and your ability to prioritize tasks effectively.
• Tip: Research the company's culture and values, and be prepared to discuss how your skills and experience align with Smile Digital Health's mission of #BetterGlobalHealth.
• Be prepared to ask informed questions during the interview, such as what the typical career path is for a Technical Implementations Lead, or what opportunities there are for professional growth and development within the company.