Technical Partner Manager, AMER Banks

## About the Role As a Technical Partner Manager at Stripe, you will play a critical role in driving the company's mission to increase the GDP of the internet. You will be responsible for leading technical partnerships with top AMER banks, fostering strategic relationships, and overseeing technical integrations and performance. This is a high-impact role that requires a deep understanding of payment technologies, platform-to-partner integrations, and the ability to navigate complex partnerships. The Global Partner Engineering & Operations (PE&O) team is a core part of Stripe's Global Partnerships organization. As a Technical Partner Manager, you will be an integral part of this team, working closely with internal stakeholders, including Engineering, Product, and Partner Management teams, to define and deliver technical onboarding and integrations. Your expertise will be essential in ensuring partner integration and onboarding success, driving operational excellence, and delivering strategic initiatives that fuel Stripe's rapid growth. ## What You Will Do - Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration.

• Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met.
• Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations.
• Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar's technical and operational needs.
• Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans.
• Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience.
• Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.

## What We Are Looking For - 8+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.

• Experience in banking, e-commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.
• Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency.
• Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.
• Strong analytical and problem-solving skills; able to use data to drive decisions.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders.

## Nice to Have - Experience with Excel and data analysis tools.

• Familiarity with cloud-based technologies and platform-to-partner integrations.
• Certification in project management or a related field.

## Benefits and Perks - Competitive salary and equity package.

• Comprehensive health insurance and benefits package.
• Flexible PTO and remote work options.
• Professional development opportunities, including training and conference attendance.
• Access to cutting-edge technologies and tools.
• Collaborative and dynamic work environment.

- To stand out, highlight your experience working with bank partners and your understanding of payment technologies and platform-to-partner integrations.

• Be prepared to showcase your analytical and problem-solving skills, and provide examples of how you have used data to drive decisions.
• Familiarize yourself with Stripe's products and services, and be prepared to discuss how you can contribute to the company's mission.
• Develop a strong understanding of the fintech landscape and the trends shaping the industry.
• Showcase your ability to work collaboratively with technical and non-technical stakeholders, and highlight your excellent written and verbal communication skills.