Technical Partner Manager, AMER Banks

## About the Role As a Technical Partner Manager at Stripe, you will play a critical role in driving the company's mission to increase the GDP of the internet. You will lead technical partnerships with top banks in the AMER region, fostering strategic relationships and ensuring seamless technical integrations. Your expertise in payment technologies and platform-to-partner integrations will enable you to drive business growth and deliver operational excellence.

The Global Partner Engineering & Operations team is a core part of Stripe's Global Partnerships organization, managing the technical and operational aspects of strategic product partnerships and programs. As a Technical Partner Manager, you will work closely with internal teams, including Engineering, Product, and Partner Management, to drive cross-functional collaboration and deliver results.

In this role, you will have the opportunity to work with a talented team of professionals who are passionate about driving innovation and growth in the fintech industry. You will be responsible for managing medium- to large-scale technical projects, analyzing operational data to drive improvements, and building strong relationships with key stakeholders.

## What You Will Do - Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration - Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations - Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations - Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency - Lead alignment for the Global Banks pillar's technical and operational needs - Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans - Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience - Build and manage relationships with Bank partner senior technology/operations counterparts - Facilitate engagement between Stripe leadership and partner stakeholders

## What We Are Looking For - 5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech - Experience in banking, e-commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations - Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency - Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders - Strong analytical and problem-solving skills; able to use data to drive decisions - Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders - Experience working with bank partners, with a deep understanding of their technical and operational needs

## Nice to Have - Experience working with financial institutions, including banks and payment processors - Knowledge of payment industry trends, regulations, and standards - Familiarity with Stripe's products and services, including Stripe Payments and Stripe Connect - Experience working in a fast-paced, agile environment, with a strong ability to adapt to changing priorities

## Benefits and Perks - Competitive salary and equity package - Comprehensive health insurance, including medical, dental, and vision - Flexible PTO policy, with a minimum of 4 weeks per year - Remote work stipend, to support your home office setup - Access to professional development opportunities, including training and conferences - Collaborative and dynamic work environment, with a team of talented professionals - Opportunities for career growth and advancement, within a rapidly growing company

- Develop your skills in Excel to effectively analyze and present data to stakeholders - Build a strong understanding of payment technologies and platform-to-partner integrations to drive business growth - Highlight your experience working with bank partners and managing technical projects in your application - Prepare to discuss your approach to incident management and prevention, as well as your experience with RCA and remediation plans - Be ready to talk about your experience working in a fast-paced, agile environment, and your ability to adapt to changing priorities - Showcase your ability to build strong relationships with stakeholders, including bank partners and internal teams - Research Stripe's products and services, including Stripe Payments and Stripe Connect, to demonstrate your knowledge and interest in the company