Technical Partner Manager
WFA Digital Insight
The demand for skilled partner managers in the fintech space has skyrocketed, with a 25% increase in job openings over the past year. As a technical partner manager at Stripe, you'll be at the forefront of this trend, driving business growth through strategic partnerships. With Stripe's commitment to innovation and customer satisfaction, this role offers a unique opportunity to make a real impact. Before applying, candidates should be aware of the need for strong technical and interpersonal skills, as well as the ability to navigate complex partner relationships.
Job Description
## About the Role As a Technical Partner Manager at Stripe, you will play a critical role in driving the company's partnerships and technical integrations. You will be responsible for building and maintaining strong relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support. Your day-to-day responsibilities will include collaborating with partners to define and implement successful integrations, establishing Service Level Agreements (SLAs) and performance standards, and driving technical reviews to improve partner performance.
The Global Partner Engineering and Operations (PE&O) team is part of Stripe's Global Partnerships organization and is responsible for managing the technical and operational aspects of new and existing product partnerships and programs. As a Technical Partner Manager, you will be an integral part of this team, working closely with cross-functional teams to support and drive process enhancements and technical solutions that benefit partners.
## What You Will Do - Build and maintain strong, long-term relationships with key financial ecosystem partners - Collaborate closely with partners to define and implement successful integrations - Establish Service Level Agreements (SLAs) and performance standards for partner accounts - Leverage metrics and data analysis to monitor and improve partner health and satisfaction - Drive technical reviews to improve partner performance - Work across multiple Stripe teams to support and drive process enhancements and technical solutions - Assist in incident resolution by coordinating with internal teams to manage partner communications effectively - Develop and maintain a deep understanding of Stripe's products and services - Stay up-to-date with industry trends and developments in the fintech space - Identify and pursue new business opportunities with existing partners
## What We Are Looking For - Bachelor's degree in Business Administration, Computer Science, or a related field - Minimum of 6 years of experience in partner management, technical project management, or business operations - Strong technical expertise, including proficiency in Excel - Excellent communication and interpersonal skills - Ability to navigate complex partner relationships and drive results-oriented solutions - Experience working in a fast-paced, dynamic environment - Strong analytical and problem-solving skills - Ability to work independently and as part of a team
## Nice to Have - Experience working in the fintech or payments industry - Knowledge of programming languages such as Python or Java - Experience with data analysis and visualization tools - Certification in project management or a related field
## Benefits and Perks - Competitive salary and equity package - Comprehensive health insurance and benefits - Flexible working hours and remote work options - Professional development opportunities and training - Access to cutting-edge technology and tools - Collaborative and dynamic work environment - Opportunity to work with a talented and diverse team
How to Stand Out
- Tip: Make sure to highlight your technical skills, including proficiency in Excel, and experience working with data analysis and visualization tools.
- Be prepared to provide specific examples of your experience working in partner management, technical project management, or business operations.
- Tip: Show your passion for the fintech industry and your knowledge of industry trends and developments.
- Make sure to research Stripe's products and services and be prepared to discuss how you can contribute to the company's mission.
- Tip: Be ready to provide examples of your ability to navigate complex partner relationships and drive results-oriented solutions.
- Consider creating a portfolio that showcases your experience and skills in partner management and technical project management.
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