Technical Program Manager, Extensibility Programs

Stripe·Remote(Remote in the US, Chicago, Atlanta)

Project Management

WFA Digital Insight

As the demand for skilled technical program managers continues to rise, with a growth rate of 25% in the past year, professionals with expertise in driving cross-functional teams and programs are in high demand. Stripe, a leading financial infrastructure platform, is at the forefront of this trend. With its extensibility programs, the company is expanding its total addressable market and increasing customer retention. This role stands out for its strategic consequence, requiring a unique blend of technical, product, and program management skills. Before applying, candidates should be aware of the complex integration and ownership questions that come with this role and be prepared to drive deliberate strategic choices.

Job Description

About the Role

The Technical Program Manager for Extensibility Programs is a newly created, high-impact role at Stripe, focusing on driving the direction, health, and outcomes of the company's extensibility platform. This role is situated at the intersection of platform engineering, product management, and cross-organizational program ownership. The successful candidate will be responsible for setting the program strategy in partnership with DEeP leadership and holding organizations accountable to the success of the program.

The extensibility program is key to Stripe's expansion of its total addressable market and increase in customer retention. It enables the company to become programmable, allowing customers and product teams to adapt Stripe to their needs on a common platform. The program consists of three interconnected primitives: Scripts, Custom Objects, and Workflows, which are deeply interdependent and involve over 10 cross-functional teams.

What You Will Do

Drive cross-org decisions across DRIs in Script Platform, Custom Objects, Apps, SDK, Observability, DevEx, and Versioning, actively resolving hard, ambiguous integration and ownership questions.
Own the critical path to major launches, proactively shaping scope, driving descope decisions, and negotiating trade-offs across teams to ensure launches reflect deliberate strategic choices.
Influence and shape product and engineering roadmaps, bringing a program-level perspective to team planning cycles and pushing back where individual team roadmaps are misaligned with broader extensibility strategy.
Support ProServ and Partnerships by ensuring their requirements are surfaced into the roadmap with the same rigor as product requirements and holding the bridge between what the platform delivers and what those teams need to close and serve complex customers.
Collaborate with multiple stakeholders to drive the adoption of extensibility primitives and ensure their successful integration into the broader Stripe ecosystem.
Develop and maintain a deep understanding of Stripe's products, technology, and business strategy to inform program decisions.
Foster a culture of innovation and experimentation within the extensibility program, encouraging teams to think creatively about solving complex problems.
Work closely with the DEeP leadership team to align the extensibility program with the company's overall strategic goals.
Facilitate communication and collaboration across different teams and stakeholders to ensure the successful execution of the extensibility program.

What We Are Looking For

5+ years of experience in technical program management, with a focus on driving cross-functional teams and programs.
Strong technical background, with experience in software development, platform engineering, or a related field.
Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
Experience with agile development methodologies and version control systems such as Git.
Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
Experience with program management tools such as Asana, Trello, or Jira.
Strong understanding of cloud-based technologies and platforms.
Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.

Nice to Have

Experience with Stripe's products and technology stack.
Knowledge of financial infrastructure and payment systems.
Experience working with extensibility primitives such as Scripts, Custom Objects, and Workflows.
Familiarity with DevEx, Observability, and Versioning.
Experience with machine learning or artificial intelligence.

Benefits and Perks

Competitive salary and equity package.
Comprehensive health insurance, including medical, dental, and vision.
Flexible PTO policy, with a minimum of 4 weeks of paid vacation per year.
Remote work stipend and support for home office setup.
Access to professional development opportunities, including conferences, training, and education assistance.
Collaborative and dynamic work environment with a team of experienced professionals.
Opportunity to work on complex and challenging projects that have a significant impact on the company's growth and success.

How to Stand Out

Focus on showcasing your experience in driving cross-functional teams and programs, and highlight your technical background and skills.
Be prepared to provide specific examples of how you have resolved complex integration and ownership questions in previous roles.
Emphasize your ability to communicate effectively with both technical and non-technical stakeholders, and demonstrate your understanding of Stripe's products and technology stack.
Show your passion for innovation and experimentation, and highlight any experience you have with agile development methodologies and version control systems.
Be prepared to discuss your salary expectations and negotiate based on your research of the market rate for similar roles.
Research Stripe's culture and values, and be prepared to discuss how you align with them and how you can contribute to the company's mission.

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