Technical Program Manager, North Delivery & Release Operations

About the Role

What You Will Do

• Own end-to-end release coordination for North, including managing release trains, defining cadences, and ensuring smooth execution across engineering and product teams.
• Drive cherry pick and hotfix approval workflows, triaging urgency, aligning stakeholders, and shepherding changes through to deployment with appropriate guardrails.
• Author and manage customer-facing release communications, translating technical changes into clear, accurate updates for enterprise customers and internal stakeholders.
• Establish and scale release processes that allow North's teams to ship faster and with greater confidence as the platform grows.
• Map cross-team dependencies and risks across the release pipeline, surfacing blockers early and coordinating resolution across engineering, product, and customer success.
• Partner directly with North Leadership and Members of Technical Staff on efforts to improve release quality, velocity, and operational rigor.
• Manage project tracking tools (Linear, GitHub workflows) and facilitate release planning sessions across cross-functional teams.
• Respond quickly to program-level changes: clarifying scope, adjusting timelines, and marshaling the right resources when customer or market priorities shift.
• Continuously evaluate and improve release processes to ensure they meet the evolving needs of the business and customers.

What We Are Looking For

• 3+ years of experience as a Technical or Engineering Program Manager, with demonstrated experience in startup or high-growth environments.
• Proven track record of owning or significantly contributing to software release processes, including versioning strategies, hotfix workflows, or staged rollout coordination.
• Experience with AI/ML products or technical platforms, with a strong understanding of the challenges and opportunities in this space.
• Ability to communicate with precision, both in written and verbal form, and to interact with technical writing on customer-facing release notes and executive summaries.
• Strong bias for action, with the ability to move quickly from problem identification to solution implementation.
• Experience with project management and release tooling (Linear, Jira, GitHub, etc.).
• Ability to automate work using North and other tools, with a passion for process improvement and efficiency.

Nice to Have

• Experience working in a remote or distributed team environment, with the ability to collaborate effectively across different time zones and cultures.
• Knowledge of agile development methodologies and experience with iterative and incremental software development.
• Certification in project management or a related field, such as Scrum Master or Agile PM.

Benefits and Perks

• Competitive compensation package, with a focus on recognizing and rewarding outstanding performance.
• Opportunity to work on cutting-edge AI technologies, with a team that is passionate about scaling intelligence to serve humanity.
• Flexible working hours and remote work options, with a focus on work-life balance and employee well-being.
• Comprehensive health insurance, with a generous benefits package that includes paid time off, holidays, and parental leave.
• Access to professional development opportunities, including training, mentorship, and conference attendance.
• Equity options, with the opportunity to own a part of Cohere and contribute to its long-term success.

• Ensure your resume and cover letter highlight your experience in release coordination, technical project management, and AI/ML technologies.
• Be prepared to provide specific examples of your accomplishments in previous roles, including metrics or data that demonstrate the impact of your work.
• Familiarize yourself with Cohere's North platform and the company's mission to scale intelligence to serve humanity.
• Practice explaining complex technical concepts in simple, clear language, as this will be an essential skill in this role.
• Research the company culture and values, and be prepared to discuss how your own values and approach to work align with those of Cohere.
• Consider creating a portfolio or examples of your work in release coordination and technical project management, as this can help you stand out as a candidate.