Technical Program Manager (P4)

About the Role

Twilio's GTM Sales Automation team is at the forefront of innovation, leveraging technology to drive sales productivity and customer engagement. As a Technical Program Manager, you will be part of a vibrant team that is passionate about making a global impact. With Twilio's remote-first approach, you will have the flexibility to work from anywhere in Alberta, Canada, while being part of a diverse and inclusive community that values connection and collaboration.

The role reports to the GTM Sales Automation leadership team and will have a significant impact on the company's overall sales strategy and execution. You will be responsible for driving cross-functional initiatives, managing stakeholders, and ensuring that programs are delivered on time, within budget, and to the required quality standards.

What You Will Do

• Develop comprehensive program plans, including scope, objectives, key results (OKRs), timelines, resource requirements, and risk mitigation strategies.
• Drive execution of these programs, often involving new tool implementations, large-scale process re-engineering, or new internal product launches.
• Facilitate regular steering committee meetings and communicate program status, risks, and dependencies to executive stakeholders.
• Ensure change management plans are in place to drive successful adoption and utilization of new processes and technologies.
• Work with Sales Automation leaders to define and lead intra-departmental initiatives.
• Proactively identify risks, remove roadblocks, and champion adoption of new processes, tools, or strategies across GTM teams.
• Define and track key performance indicators (KPIs) for all programs and initiatives, measuring their impact on GTM effectiveness and/or sales productivity.
• Create compelling reports and presentations for various audiences, including executive leadership, on program progress, outcomes, and business impact.
• Conduct post-implementation reviews to assess success and identify lessons learned.

What We Are Looking For

• 5+ years of experience in a technical program management role, preferably in a sales or marketing automation context.
• Strong expertise in GTM, Salesforce, and Excel.
• Proven track record of driving cross-functional initiatives and managing stakeholders.
• Excellent communication, collaboration, and project management skills.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong analytical and problem-solving skills, with the ability to drive data-driven decisions.
• Experience with Agile methodologies and project management tools (e.g., Asana, Jira).
• Bachelor's degree in a related field (e.g., Computer Science, Business Administration).

Nice to Have

• Experience with AI-powered tools and technologies.
• Certification in program management (e.g., PMP, Agile).
• Knowledge of cloud-based technologies and platforms (e.g., AWS, Google Cloud).
• Familiarity with data analytics and visualization tools (e.g., Tableau, Power BI).

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a innovative and fast-growing company.
• Flexible working hours and remote work arrangements.
• Professional development and growth opportunities.
• Access to cutting-edge technologies and tools.
• Collaborative and dynamic work environment.
• Recognition and reward programs for outstanding performance.
• Comprehensive health and wellness programs.
• Generous parental leave and family care policies.

• Develop a strong understanding of GTM processes and sales automation technologies, including Salesforce and Excel.
• Highlight your experience in driving cross-functional initiatives and managing stakeholders in your resume and cover letter.
• Prepare to talk about your project management methodology and how you handle risks and dependencies in a program.
• Be ready to provide specific examples of how you have driven process improvements and automation in previous roles.
• Research Twilio's products and services, and be prepared to discuss how you can contribute to the company's mission and vision.
• Consider creating a portfolio that showcases your program management skills and experience, including case studies and metrics.
• Don't be afraid to ask about the company culture, team dynamics, and opportunities for growth and development during the interview process.