Technical Program Manager - Platform Migration

About the Role

Day-to-day, the TPM will work closely with engineering and product leadership to define the migration path and partner with Services to ensure every customer migration is executed with precision. This role demands a unique blend of technical acumen, project management expertise, and interpersonal skills, as the TPM will be the single accountable owner of migration program strategy, delivery, and cross-functional alignment.

Cayuse is committed to its customers' success, and this role is central to that mission. By joining the team, the TPM will be part of a collaboration of exceptional, highly skilled individuals with multi-disciplinary expertise, all working towards the common goal of empowering organizations to conduct globally connected research.

What You Will Do

• Own the end-to-end migration program: sequencing, milestones, cohort planning, risk management, and success criteria across all customer segments and product lines.
• Build and maintain a detailed project plan to migrate customers based on a prioritization framework that incorporates key criteria of the customer base.
• Develop a standardized, repeatable migration framework that reduces per-customer effort over successive cohorts and scales with Cayuse's growth.
• Define and maintain the migration runbook, including tooling requirements, data validation standards, cutover procedures, rollback protocols, and customer communication templates.
• Track program health through clear metrics and surface tradeoffs to senior leadership before they become critical.
• Serve as the primary point of accountability for migration delivery timelines and outcomes.
• Champion the adoption of AI-powered tools across the team, providing hands-on guidance to accelerate workflows and improve migration outcomes.
• Drive alignment across R&D, Product Management, and Professional Services without direct organizational authority.
• Partner with engineering to lead the end-to-end design, development, testing, and execution of migration plans, ensuring alignment across teams and on-time delivery.

What We Are Looking For

• Proven experience in technical program management, preferably in a platform migration context.
• Strong technical skills, with the ability to understand and communicate complex technical concepts.
• Excellent project management skills, including the ability to build and maintain detailed project plans.
• Experience working in a cross-functional environment, with a proven ability to drive alignment across different teams.
• Strong interpersonal skills, with the ability to partner with various stakeholders, including engineering, product leadership, and services.
• Familiarity with AI-powered tools and their application in improving workflows and outcomes.
• A customer-centric approach, with a focus on delivering solutions that meet customer needs.

Nice to Have

• Experience in the research and development sector, or a related field.
• Knowledge of agile development methodologies and their application in software development.
• Certification in project management, such as PMP or Prince2.

Benefits and Perks

• The opportunity to work on a critical project that will have a significant impact on the company's growth and success.
• A collaborative and dynamic work environment, with a team of highly skilled professionals.
• Flexible working arrangements, including remote work options.
• Access to the latest technologies and tools, including AI-powered solutions.
• A competitive compensation package, reflecting the importance of this role to the company's success.
• Professional development opportunities, including training and certification programs.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Apply now and IMPROVES your career

• When applying, highlight your experience in technical program management, especially in platform migration contexts, and be prepared to discuss specific examples of your work.
• Showcase your understanding of complex technical concepts and your ability to communicate them effectively to both technical and non-technical stakeholders.
• Emphasize your project management skills, including your ability to build and maintain detailed project plans, and discuss how you handle risk management and success criteria.
• If you have experience with AI-powered tools, be sure to mention how you've used them to improve workflows and outcomes in your previous roles.
• Prepare to discuss your approach to driving alignment across different teams without direct organizational authority, and give examples of successful partnerships you've fostered in the past.
• Demonstrate your customer-centric approach by discussing how you've delivered solutions that meet customer needs in your previous roles.
• Remember to tag RMTI5LjEyMS40MC4xNg== in your application to show you've read the job post completely.